Night Operations Manager

Night Operations Manager

Reports to: Managing Director
Location: New Covent Garden Market, London SW8
Hours: 7:00pm–4:00am
Working Pattern: 6 nights per week
Annual Leave: 20 days plus England & Wales bank holidays

Role Purpose

The Night Operations Manager is responsible for the overall running of Entremettier’s night operation, managing the night team and taking ownership of the operation from order processing through to picking, packing and dispatch.

This is a hands-on management role requiring a visible presence across the office, refrigerated warehouse and forecourt. The Night Operations Manager is responsible for ensuring customer orders are completed accurately and on time, operational and food safety standards are maintained, and delivery vehicles are loaded and ready to leave as scheduled.

Key Responsibilities

Night Operations & Team Management

• Take overall responsibility for the smooth and efficient running of the night shift.
• Manage the night team, allocating work, monitoring performance and maintaining standards of attendance, punctuality and productivity.
• Provide clear direction, training and support to members of the night team.
• Support recruitment, onboarding and training of night-shift staff.
• Manage staffing requirements, including arranging appropriate cover for annual leave and absences.
• Provide hands-on operational cover where required to maintain continuity of operations.
• Resolve operational issues independently, escalating significant concerns to senior management when necessary.
• Ensure effective communication and handovers between day and night operations.
• Identify and implement improvements to efficiency, accuracy and working practices.

Night Office & Order Administration

• Oversee the night office function and ensure all customer orders are received, entered and processed accurately.
• Manage the night office administrator(s), including training, performance and absence cover.
• Ensure order amendments, shortages, substitutions and queries are handled promptly.
• Ensure company systems are updated and paperwork is completed accurately.
• Coordinate communication between the office, warehouse, drivers and day team.
• Provide hands-on office cover when required to maintain continuity of operations.

Pick, Pack & Ship

• Take ownership of the end-to-end Pick, Pack & Ship process, from orders being received through to completed orders being loaded onto the correct vehicles.
• Ensure orders are processed, picked and packed accurately and within required timeframes.
• Monitor progress throughout the shift and resolve shortages, missing products, delays and other operational issues.
• Oversee the forecourt and vehicle-loading process, ensuring vans are loaded accurately and efficiently and drivers are able to leave on schedule.

Stock, Goods-In & Food Safety

• Oversee goods receipt and stock control during the night shift.
• Ensure stock is stored correctly and rotated using First In, First Out (FIFO) principles.
• Ensure non-conforming products are identified and transferred to the designated returns area.
• Ensure temperature checks are completed and recorded for temperature-sensitive products, including frozen, dairy, prepared and refrigerated goods.
• Ensure storage temperatures are monitored and recorded daily.
• Maintain high standards of cleanliness, hygiene and organisation across the warehouse and packing areas.
• Ensure food safety, personal hygiene and health & safety procedures are consistently followed.
• Identify and escalate any food safety, quality or compliance concerns.

Drivers & Documentation

• Ensure drivers are issued with the required vehicle check sheets.
• Ensure vehicle check sheets are completed accurately and records are collated weekly.
• Ensure all required night-shift and dispatch documentation is completed accurately.
• Escalate relevant vehicle, driver or compliance issues to management.

Working Environment

This is a hands-on role involving regular work within a refrigerated warehouse and outside on the forecourt, including overseeing vehicle loading.

The company will provide appropriate cold-weather clothing and PPE, including warm jackets and suitable protective footwear/boots, to enable the role to be carried out safely and comfortably in colder conditions.

About You

We are looking for someone who is **confident, organised, reliable and comfortable ta…