Bilingual Customer Service and Administrative Assistant

Job Title: Bilingual Customer Service and Administrative Assistant

Internal Title: Office and Operations Manager

Work Hours: Full-Time (40 hours/week)

Schedule/Timezone: Monday to Friday, 8:00 AM – 4:00 PM PST

Location: Remote (Latin America)

Overview

Are you a detail-oriented professional looking to manage office and plumbing operations in a full-time remote position?

We are partnering with a growing home services company to find a dedicated Office & Operations Manager. This remote role is responsible for overseeing everyday administrative duties, customer communications, technician dispatching, and light bookkeeping. You will play a vital role in keeping field operations organized, efficient, and responsive to client needs.

Key Responsibilities

• Answer incoming customer calls, handle inquiries, and schedule service appointments.
• Manage daily technician dispatching and schedule coordination.
• Handle general administrative tasks to maintain smooth daily business operations.
• Follow up with customers regarding service status, quotes, and unpaid invoices.
• Provide light support on marketing efforts by posting social media content and sending promotional emails.
• Process invoices, maintain records, and handle account reconciliation.

Must-Have Requirements

• Fully bilingual in Spanish and English.
• Proven customer service background with professional phone etiquette.
• Demonstrated experience using CRM and dispatching software platforms.
• Excellent written and verbal communication skills.
• Strong organizational abilities to handle multiple administrative priorities independently.
• Dedicated work-from-home setup with a reliable high-speed internet connection.
• Ability to work Monday to Friday, 8:00 AM – 4:00 PM PST.

Nice-to-Have Requirements

• Experience with bookkeeping and account reconciliation is preferred.
• Prior administrative or virtual assistant experience within the plumbing or home services industry is preferred.
• Experience running basic email marketing campaigns and managing business social media pages is preferred.

Why Join Us?

This remote role allows you to work from home while providing key administrative support to a growing team. You will have a clear, structured schedule of 40 hours per week from Monday through Friday. Your work will directly help field technicians deliver quality service by keeping business operations organized and efficient.