Servicenow HRSD Developer

Hi,

This side is Nitya from Themesoft, I came across your profile and believe your experience could be a good match for an opportunity I’m currently working on.

Job Title: ServiceNow HRSD Developer

Location: Remote

Top Skills Required :

1. ServiceNow HRSD development and configuration (MyHR+ services, forms, workflows, service catalog)

2. MyHR+ portal enhancements, including mega menu and persona-based segmentation (NYPA Union / CANALS Union)

3. HR reporting/dashboards and production support while safeguarding sensitive HR data and confidentiality controls

Role Summary :

The client recently launched an HR portal for employees, retirees and candidates, built on ServiceNow HR Service Delivery (HRSD). The HRSD Developer will stabilize, support and enhance the application. This includes full support for Release 1 in production and building the new HR services planned during the engagement.

Key Responsibilities

• Support all HRSD functionality currently in production, including HR cases, inquiries and request workflows (benefits, compensation, leave, talent, ER/LR, retirement, HR systems and more).

• Design, build and deploy new HR services:

o Compensation Exception Form

o Outside Employment Form

o Employee/Labor Relations Claims and Investigations

o Preboarding services for new hires

• Improve the portal experience: build a mega menu to replace the current options view, and add persona-based segmentation for different union employee groups.

• Configure and develop HR service catalog items, record producers, HR services, case and task templates, lifecycle events, and Flow Designer flows and workflows.

• Build and maintain business rules, client scripts, UI policies, UI actions, forms, views and list layouts.

• Create HR reports and dashboards that track case volume, workload, SLA performance and trends. Analyze the data to find process gaps and recommend improvements.

• Protect sensitive HR data: set up and maintain HR roles, ACLs, criteria, and confidentiality and segregation controls.

• Handle break-fixes, request fulfillment, minor enhancements and production fixes within the client’s SLAs (best effort).

• Support ServiceNow releases, upgrades and plugin compatibility as they affect HRSD, and keep the platform at N-1.

• Prepare and run UAT test cases for new work, and support the client’s UAT activities.

• Follow the client’s change management process for all deployments.

• Keep records of resolved issues, defects, enhancements and configuration, plus SOPs for hand-off to the support team.

• Join daily stand-ups and operations and governance meetings. Contribute to the Monthly Deliverable Report (tickets worked, non-ticketed activities, hours).

Required Qualifications

• 5+ years of ServiceNow development experience, with at least 3 years hands-on in HRSD (Case and Knowledge Management, Employee Center / Service Portal, Lifecycle Events).

• Strong JavaScript, Glide API, Flow Designer, IntegrationHub basics, and Service Portal / Employee Center widget development.

• Experience with HR data security models: HR roles, COE security policies, and contextual and confidential case handling.

• Experience with ServiceNow reporting, Performance Analytics and dashboards.

• Familiarity with upgrade cycles, update sets, ATF and change management.

• Excellent communication skills and the ability to work directly with HR and Labor Relations stakeholders.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – HRSD (CIS-HR).

• Experience in utilities, the public sector or unionized workforces.

• Experience with preboarding/onboarding journeys and ER/LR case management.

Best Regards,

Nitya Chauhan

Technical Recruiter

Email: [email protected]

Work: 972-474-8787 Ext: 426 / Dir: 972-214-2417 Themesoft Inc

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