UX Designer

The User Experience Designer will be responsible for the design of digital products and applications across multiple platforms. The UX Designer will take ownership of large-scale company initiatives and maintain relationships with Development and Product teams. The UX Designer will develop detailed market analysis data, high-level requirements, and user-centric design language that informs developers and other key stakeholders.

Essential Duties & Responsibilities:

• Take complex, high-level business and technical requirements and turn them into complete workflows, detailed mockups, and documentation across web, iOS, and Android.
• Use AI to build workflows and prototypes faster, generating and iterating on flows, states, and edge cases, then applying your design judgment to refine them into polished, production-ready experiences.
• Build polished, high-fidelity interactive prototypes that demonstrate real flows, states, and edge cases, and present them to senior leadership to drive decisions.
• Map end-to-end user journeys and workflows for payment products (e.g., checkout, wallets, disputes, onboarding, money movement), accounting for success, failure, and exception paths.
• Partner with Product Owners to define feature sets and high-level requirements based on user needs, and to simplify and prioritize where requirements are complicated or competing.
• Conduct user research and competitive analysis, and develop personas and workflows grounded in customer behavior, especially around trust, security, and financial decision-making.
• Design with compliance and risk in mind (e.g., PCI, PSD2/SCA, KYC/AML, disclosures, accessibility), working with Legal, Risk, and Compliance partners.
• Design thoughtful AI-enabled experiences where they add real value, including conversational and agentic interfaces, explainability, user control, and error recovery.
• Develop and evolve our design language and system, including patterns for AI-driven features, and keep it consistent across products.
• Serve as a primary design point of contact for Engineering leads and developers, answering usability questions and approving design and UX quality in the QA process.
• Write or contribute UX copy and craft clear, user-centric messaging.
• Use AI tools in your own workflow (research synthesis, ideation, prototyping) and share what works with the team.

Education and Experience (required):

• Bachelor’s degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Communications, Marketing, Graphic Design, Computer Science, or a related field, or a Master’s degree.
• Minimum 5 years of experience in a UX Designer role (or Software Engineer role with significant design responsibility).
• Portfolio demonstrating complete web and mobile products, including interactive prototypes and workflows, designed from concept through development completion.

Knowledge, Skills & Abilities (required):

• Proven ability to distill complex requirements into clear, well-structured workflows and fully realized interactive prototypes.
• Demonstrated leadership and comfort owning large-scale projects.
• Excellent verbal and written communication skills, and comfort instructing and critiquing UI designers.
• Self-motivated, with experience working with developers, designers, and product managers, both independently and in teams.
• Experience with responsive web design as well as iOS and Android design conventions.
• Understanding of iterative development methodologies, including Scrum and Agile.
• Expert understanding of digital design principles and active awareness of trends in web, mobile, and AI-enabled design.
• Working understanding of designing for AI-powered features, including transparency, trust, and appropriate user control, or a strong point of view on how to do so.
• Proficiency in Figma, Adobe Photoshop, and Adobe Illustrator.
• Strong innovation, creativity, design, and analytical skills.

Preferred

• Experience in payments, fintech, banking, or other regulated financial products.
• Hands-on experience using AI tools or code-assisted prototyping to accelerate design work.
• Proficiency in Jira, Principle, and After Effects.
• Familiarity with accessibility standards (WCAG) in financial contexts.

Additional Information:

Direct Reports: none
Travel Requirements: 10%

License and Certification Requirements: None

Working Conditions:

Working environment is generally favorable. Lighting and temperature ar…