Housing IT Applications Support Manager

Position: Housing IT Applications Support Manager (Grade G) – IT Support Services

Location: Kensington Town Hall, Hornton Street, Kensington, London, W8 7NX

Start Date: ASAP

Contract Duration: 3 Months (26 October 2026 – 25 January 2027)

Working Hours: 36 Hours per Week, Monday to Friday, 9:00 am – 5:00 pm

Pay Rate: £29.21 per Hour

Job Responsibilities:

• Manage and support housing IT applications to ensure reliable day-to-day operations and service continuity.
• Provide technical support and resolve application-related incidents, issues, and system errors.
• Maintain the effective operation, performance, and availability of housing systems and associated services.
• Support end users with application queries, investigate technical problems, and provide timely resolutions.
• Work collaboratively with technical teams and relevant stakeholders to investigate issues and maintain service quality.
• Help ensure housing applications meet the Council’s operational requirements, policies, and service standards.
• Support the maintenance and effective use of housing applications, including MRI Housing One, TM Connect, Asprey Asset, and Microsoft Dynamics 365 (D365) CRM, as applicable.

Person Specification:

Essential Requirements:

• Expert knowledge of at least one of the following housing applications: MRI Housing One, TM Connect, Asprey Asset, or Microsoft Dynamics 365 (D365) CRM.
• Strong application support, technical troubleshooting, and problem-solving skills.
• Ability to investigate application issues and support the effective operation of housing IT systems.
• Excellent communication skills, with the ability to work effectively with technical teams, stakeholders, and end users.
• Eligibility to work in the UK, supported by verified documentation.
• Ability to complete all required pre-employment checks and Council compliance documentation.

Desirable Requirements:

• Experience supporting housing applications within a local authority, Council, or public sector organisation.
• Experience working with housing management systems and related business processes.
• Familiarity with Council IT policies, confidentiality requirements, information governance, and data protection practices.

Job Reference: 5308712

Job Types: Full-time, Fixed term contract

Pay: £29.21 per hour

Application question(s):

• Which of the following housing applications have you supported, and which one do you have expert-level knowledge of?

MRI Housing One
TM Connect
Asprey Asset

• Do you have experience troubleshooting application issues and providing technical support to end users? Please briefly describe your experience.
• Are you available to start ASAP for the 3-month contract (26 October 2026 – 25 January 2027), work 36 hours per week on-site at Kensington Town Hall, London, Monday to Friday, 9:00 am–5:00 pm, and agree to the advertised pay rate of £29.21 per hour?
• Could you please confirm your current location and whether you can easily commute to Kensington Town Hall, Hornton Street, Kensington, London, W8 7NX?

Experience:

• housing IT applications: 3 years (required)

Licence/Certification:

• Microsoft Dynamics 365 (D365) CRM (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person