Healthcare Administrative Support Assistant – After-Hours | AU Client

Healthcare Administrative Support Assistant – After-Hours

About Us

At Taskbridge, we believe our people are more than just support staff. We aim to place talented professionals in roles where they can use their skills, contribute to a team, and make a real impact on the businesses they work with.

Our team members work closely with Australian businesses and become an integrated part of their teams. We value dedication, collaboration, reliability, and a genuine commitment to doing great work.

We’re also focused on creating fulfilling career opportunities that provide stability, professional growth, and the ability to build a better quality of life while working with international clients.

Our goal is simple: help talented Filipino professionals find the right opportunities, grow in their careers, and become part of teams where their work is genuinely valued.

The Role

We are looking for a reliable and detail-oriented Healthcare Administrative Support Assistant to provide after-hours administrative support to an Australian healthcare client.

This role involves monitoring and responding to emails, checking incoming faxes, answering phone calls, recording requests, and following up with nursing homes and doctors regarding outstanding matters. The successful candidate will maintain accurate records and ensure unresolved requests are clearly handed over at the end of each shift.

What You Will Be Doing

• Monitor and respond to incoming emails in a timely and professional manner.
• Check incoming faxes and action or forward them to the appropriate person or department.
• Receive phone calls, accurately record requests, and ensure they are directed to the appropriate team.
• Follow up with nursing homes and doctors regarding requests and outstanding matters.
• Maintain accurate records of communications, requests, and follow-up actions.
• Track outstanding requests and ensure unresolved matters are clearly handed over at the end of each shift.
• Ensure calls, emails, and faxes are handled promptly and accurately.
• Provide clear and organised updates to support continuity between shifts.

Requirements

• Previous experience in administrative support, customer service, or a similar role.
• Strong written and verbal English communication skills.
• Excellent attention to detail and accuracy when recording information and requests.
• Ability to manage incoming calls, emails, and faxes while prioritising urgent or outstanding matters.
• Strong organisational and follow-up skills.
• Ability to maintain accurate records and provide clear handovers.
• Comfortable using email and fax systems, Microsoft Office, Google Docs, and Google Sheets.
• Previous experience using Best Practice is highly desirable.
• Professional and courteous communication when dealing with healthcare providers, nursing homes, and doctors.
• Ability to work independently and reliably during scheduled after-hours shifts.
• Dual Monitor Set Up.
• Back Up Electricity.
• Back Up Internet.

Hours of Coverage

• Monday to Friday: 8:00 PM to 12:00 AM AEDT
• Saturday and Sunday: 10:00 AM to 8:00 PM AEDT

Benefits

• Work from Home.
• Yearly Salary Increase.