Specialist Network Technology Support

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

The Wireless Network Engineer is responsible for implementing, supporting, troubleshooting, and optimizing enterprise wireless and networking solutions. This role supports RF design activities, wireless assessments, implementation projects, network migrations, and customer support engagements. The engineer works closely with senior engineering resources to validate wireless designs, perform RF surveys, support customer deployments, and ensure the successful delivery of enterprise Wi-Fi solutions.

Key Responsibilities

Wireless Engineering & RF Design

• Conduct wireless site surveys and collect RF performance data.
• Assist with predictive and on-site RF surveys using Ekahau.
• Perform wireless coverage validation and signal analysis.
• Support wireless design development, validation, and optimization efforts.
• Assist with wireless capacity planning and access point placement recommendations.
• Identify and troubleshoot RF interference, coverage, and performance issues.
• Support post-installation wireless optimization activities.
• Participate in design reviews and implementation planning sessions.

Network Implementation & Support

• Configure, deploy, and maintain enterprise networking infrastructure.
• Support cloud-managed networking platforms including Cisco Meraki, Aruba Central, Juniper Mist, and Ruckus.
• Perform logical configuration changes and service activations.
• Support wireless migrations, technology refreshes, and new network deployments.
• Troubleshoot wireless, routing, switching, and security-related issues.
• Validate implementation activities and document outcomes.
• Participate in maintenance windows and change management activities.

Customer Engagement

• Participate in customer discovery sessions and technical review meetings.
• Assist customers with troubleshooting, operational support, and issue resolution.
• Gather and document technical requirements for implementation projects.
• Communicate technical findings, recommendations, and project status to customers and stakeholders.

Documentation & Operations

• Create and maintain technical network documentation.
• Document RF survey findings, wireless designs, and recommendations.
• Produce as-built documentation and implementation records.
• Maintain operational standards, engineering procedures, and best practices.

Required Qualifications

• 2-3 years of experience performing wireless engineering, RF design, site surveys, or enterprise network implementation.
• Working knowledge of: Wi-Fi fundamentals and RF concepts TCP/IP DNS DHCP VLANs Routing and Switching Wireless Security
• Experience supporting cloud-managed networking platforms.
• Strong troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and within a team environment.
• Ability to manage multiple concurrent customer-facing projects.

Required Certifications

• ECSE Design (Ekahau Certified Solutions Engineer)
• CWNA (Certified Wireless Network Administrator)

Preferred Qualificationsc

• CCNA (Cisco Certified Network Associate)
• CWDP (Certified Wireless Design Professional)
• Cisco Meraki Solutions Specialist (CMSS)
• Aruba Networking Certification
• Juniper Mist Certification
• Ruckus Wireless Certification
• Experience with Ekahau wireless design and survey tools.
• Experience supporting SD-WAN technologies.
• Experience performing wireless site surveys and network assessments.
• Experience supporting hospitality, enterprise, retail, healthcare, or large-campus wireless environments.

Travel Requirements

• Ability to travel as required to customer locations for wireless surveys, implementation activities, deployment support, and project engagements.

Physical Requirements

• Ability to perform on-site survey and implementation activities, including standing, walking, lifting network equipment, and accessing network infrastructure in customer environments.

Our Specialist Network Technology Support jobs earn between $77,800.00 - $130,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise,…