NDIS Admin Assistant (Part time)

About the role

We are seeking a reliable, proactive, and detail-oriented Remote Administration Assistant to support an Australian business operating across the My Aged Care and National Disability Insurance Scheme (NDIS) sectors. The successful candidate will initially focus on administrative support for My Aged Care, working closely with management and receiving training tailored to the business’s operational requirements. This role is suited to someone seeking a long-term opportunity who can maintain high standards of professionalism, accuracy, confidentiality, and client service.

Key responsibilities

• Answer, screen, and direct incoming phone calls using an internet-accessible office phone system
• Monitor and respond to emails professionally and promptly
• Communicate with clients, families, service providers, and other stakeholders via phone and email
• Manage incoming correspondence and ensure enquiries are directed to the appropriate person
• Coordinate appointments, meetings, and staff calendars
• Schedule client meetings and assist with new client appointments
• Create, edit, format, and maintain documents, reports, spreadsheets, and correspondence
• Perform accurate data entry and update client and staff records in the Polixen CRM
• Maintain organised digital filing systems and ensure documents are easy to retrieve
• Assist with invoice processing, expense tracking, and maintain accurate financial and administrative records

About you

• Previous experience in administration, office support, customer service, or a similar role
• Good working knowledge of Microsoft Excel, Word, and PDF documents, including editing, formatting, and document management
• Strong written and verbal English communication skills
• Confidence communicating professionally with clients and stakeholders over the phone and via email
• Excellent attention to detail, organisational skills, and time management
• Ability to learn new systems and processes quickly
• Strong problem-solving skills and a results-oriented approach
• Ability to work independently, manage priorities, and meet deadlines
• High level of integrity and commitment to maintaining privacy and confidentiality
• Reliable internet connection, a quiet home working environment, and the ability to use an internet-based office phone system

Benefits

• Fully remote working arrangement
• Training and guidance on the Polixen CRM and business processes
• Training tailored to the successful candidate’s responsibilities
• Opportunity to develop skills in the Australian aged care and disability services sectors
• Long-term employment opportunity for the right candidate