Transformation Project Manager

Job Description The Transformation Project Manager is responsible for the structured delivery of strategic transformation initiatives across HX. The role translates business priorities into clear project plans, coordinates cross-functional teams, manages dependencies, risks and decisions, and ensures that agreed outcomes are embedded into day-to-day operations. Working with senior leaders, functional owners and subject-matter experts, the role provides disciplined governance, transparent reporting and practical project coordination to deliver measurable, sustainable improvements for the business, our people and our guests.

Key Responsibilities & Deliverables The role is expected to own and manage end-to-end delivery of assigned transformation projects, from mobilisation and planning through implementation, handover and closure.

• Translate strategic objectives and business priorities into clear scope, deliverables, milestones and integrated project plans.
• Establish appropriate project governance, including decision forums, reporting cadence, documentation standards and escalation routes.
• Work with stakeholders to support stakeholder adoption and embed agreed changes into day-to-day operations.
• Coordinate cross-functional workstreams and maintain alignment across business owners, subject-matter experts, technology teams and external partners.
• Manage project risks, issues, assumptions, dependencies and decisions, driving timely mitigation and escalation where required.
• Monitor delivery progress, risks, benefits and budget, providing concise and accurate status reporting.
• Plan and coordinate testing, business readiness, training, implementation, and transition to business as usual.
• Maintain clear project documentation, decision records and audit trails, ensuring information is accessible, current and appropriately controlled.
• Facilitate workshops and working sessions that enable effective problem solving, decision-making and accountability.
• Identify opportunities to improve HX project delivery practices, templates, governance and ways of working, and share lessons learned across the transformation portfolio.
• Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits

Requirements Skills & Requirements

• Fluency in English is required.
• Experience in the maritime, expedition, or cruise industry beneficial but not required.
• 5+ years of experience in project management of complex business transformation, change, process improvement or technology-enabled projects.
• Demonstrable experience delivering projects across multiple functions, locations and stakeholder groups in a matrixed organisation.
• Practical knowledge of project delivery methodologies, governance, planning, risk management, change control and benefits tracking.
• Experience producing high-quality project plans, status reports, RAID logs, decision papers and executive-level updates.
• Strong facilitation and stakeholder-management skills, with confidence engaging senior leaders and challenging constructively where needed.
• Experience with testing, implementation readiness and transition to business-as-usual.
• A recognized project management or change qualification, such as PRINCE2, PMP, APM, Agile or Prosci, beneficial but not required.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies

• Safety and Compliance minded for yourself and others.
• Acts with a high degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders.
• Ability to adapt to change in a positive, productive manner.
• Delivery-focused, organised and comfortable creating clarity in complex or ambiguous environments.
• Able to influence and build trusted relationships across functions and levels.
• Commercially aware and able to balance pace, quality, cost, ris…