Director, Digital Fluency & Responsible AI

ROLE SUMMARY 

The Director, Fluency & Responsible AI reports directly to the AI Strategy & Realization Lead within PGS Data, Analytics & AI Transformation. This role is responsible for driving AI fluency, workforce readiness, and responsible AI standards across PGS, building on top of the literacy, adoption, and governance foundation that lets colleagues use AI tools effectively, safely, and with confidence. 

The role defines and leads the operating model that enables colleagues to safely, effectively, and responsibly leverage AI capabilities. The position establishes programs, governance awareness and adoption frameworks while working closely with the AI Council and the network of AI Champions to drive fluency programs across their organizations. The director partners closely with leaders across the PGS Data, Analytics & AI Transformation team to drive awareness of best practices in their areas such as responsible AI, and tools such as AIRIF and ITRM etc.   

This leader partners with Quality and Portfolio to influence and help shape AI governance and standards across PGS, working across team lines to drive adoption. This role builds the capability that lets PGS scale AI literacy and trustworthy AI adoption across the organization. 

ROLE RESPONSIBILITIES 

• Define and lead AI fluency and responsible AI standards across PGS, setting the direction for how colleagues build AI literacy and adopt AI responsibly.

• Partner closely with the AI Council and the network of AI Champions to drive fluency programs across their organizations, tailoring content and cadence to each pillar’s needs.

• Establish the operating model for AI fluency and adoption, ensuring consistent delivery of capability building initiatives for the latest AI trends and enterprise tools available, including native capabilities such as Claude skills, agents, and Gems.

• Advise and work hand in hand with leaders across the PGS Data, Analytics & AI Transformation team to drive awareness of best practices, responsible AI, and tools such as AIRIF and ITRM.

• Partner with Quality and Portfolio to influence and help shape AI governance and standards across PGS, partnering across team lines to drive adoption.

• Lead and evolve a team of fluency and responsible AI professionals, setting priorities, coaching for growth, and building an inclusive, high-performing team culture.

• Oversee PGS-wide AI literacy and awareness engagement and education initiatives, working with T4 fluency champions to drive grassroots adoption across their organizations using a train-the-trainer approach.

• Establish mechanisms to capture, scale, and share leading practices, success stories, and lessons learned across PGS. Monitor adoption trends and identify opportunities to improve governance awareness and compliance.

• Translate governance expectations into practical guidance, learning content, and enablement resources that can be effectively adopted by business users.

BASIC QUALIFICATIONS 

• Applicant must have a bachelor’s degree in business, Information Systems, Computer Science, Education or a related field with at least 8 years of experience; OR a master’s degree with at least 7 years of experience, OR a PhD with at least 5 years of experience.

• Demonstrated experience designing and scaling training, fluency, or capability-building programs across a large, matrixed organization.

• Working knowledge of responsible AI principles and governance frameworks, with the ability to translate them into practical standards for a broad, non-technical audience.

• Hands-on familiarity with enterprise generative AI tools such as Claude, Gemini, and Copilot, including native capabilities like skills, agents, and custom assistants.

• Proven experience building, leading, and developing a team, including hiring, coaching, and performance management.

• Ability to partner effectively with governance, quality, and portfolio functions to influence standards without direct authority over those teams.

• Excellent communication, facilitation, and presentation skills, with the ability to engage confidently with senior leaders and champion networks across the enterprise.

PREFERRED QUALIFICATIONS 

• Strong Pfizer colleague network, particularly across PGS, Digital, Quality, and Data, Analytics & AI Transformation, with a track record of forming partnerships to accomplish common goals in highly complex areas.

• Experience running or contributing to an ent…