Manager, Fluency & Responsible AI

Role Summary

The Manager, Fluency & Responsible AI reports directly to the Director, Digital Fluency & Responsible AI within PGS Data, Analytics & AI Transformation team. This role helps advance AI fluency and responsible AI standards across PGS, supporting the literacy, adoption, and governance foundation that lets colleagues use AI tools effectively, safely, and with confidence. 

The role partners with the network of AI Champions to support the implementation of established fluency programs across organizations, and supports roadshows and enterprise-platform communications to keep colleagues aware of the latest AI trends and enterprise tools. It works with leaders across the PGS Data, Analytics & AI Transformation team to raise awareness of best practices, responsible AI, and tools such as AIRIF and ITRM.

This role supports and partners with Quality and Portfolio to help shape AI governance and standards across PGS, coordinating across team lines to support adoption. This successful candidate helps execute the programs that let PGS scale AI literacy and trustworthy AI adoption across the organization.

Role Responsibilities

• Partner to advance AI fluency and responsible AI standards across PGS, helping execute established direction and operating model.

• Partner with the network of AI Champions to help extend fluency programs across their organizations, tailoring content and cadence to each pillar’s needs.

• Support roadshows and keep colleagues aware, through enterprise platforms, of the latest AI trends and enterprise tools available, including native capabilities such as Claude skills, agents, and Gems.

• Work with leaders across the PGS Data, Analytics & AI Transformation team to raise awareness of best practices, responsible AI, and tools such as AIRIF and ITRM.

• Partner with Quality and Portfolio,  to help shape AI governance and standards across PGS.

• Develop and help scale AI literacy education content across PGS, working with T4 fluency champions to support grassroots adoption across their organizations using a train-the-trainer approach.

• Track metrics for fluency reach and responsible AI adherence, and help prepare progress, risk, and impact reporting for the AI Council and PGS leadership.

• Serve as a day-to-day point of contact for the AI Champions network, triaging requests and escalating as needed.

Basic Qualifications

• Applicant must have a bachelors degree in Business, Information Systems, Computer Science, Education, or a related field  with at least 4 years of experience or a masters degree with at least 2 years of experience or a PhD with 0 years experiences or an associates degree with 8 years of experience or a high school diploma or equivalent and 10 years of relevant experience

• Demonstrated experience supporting or coordinating training, fluency, or capability-building programs within a large, matrixed organization.

• Working knowledge of responsible AI principles and governance frameworks, with the ability to translate them into practical guidance for a broad, non-technical audience.

• Hands-on familiarity with enterprise generative AI tools such as Claude, Gemini, and Copilot, including native capabilities like skills, agents, and custom assistants.

• Ability to partner effectively with governance, quality, and portfolio functions to support standards without direct authority over those teams.

• Strong communication, facilitation, and content-development skills, with the ability to engage confidently with a champion network and cross-functional stakeholders.

Preferred Qualifications

• Pfizer colleague network, particularly across PGS, Digital, Quality, and Data, Analytics & AI Transformation, with a track record of forming partnerships to accomplish common goals in complex areas.

• Experience contributing to an enterprise AI Council, Center of Excellence, or fluency champion network.

• Familiarity with Pfizer’s responsible AI and technology risk/compliance frameworks (e.g., AIRIF, ITRM).

• Experience in pharmaceutical manufacturing or supply chain operations, with an understanding of GxP considerations relevant to AI adoption.

• Program coordination experience, with a track record of successfully supporting initiatives across large, globally distributed teams.

Physical /Mental Requirement

Not applicable.

Non-Standard Work Schedule, Travel or Environment Requirements

• Ability to travel domestically and intern…