Applied AI Engineer, Voice AI & Agentic CX

Company Description: AHACX is a customer experience company combining human expertise, AI and enterprise technology to run and continuously improve customer operations.

We’re looking for an exceptional, hands-on AI engineer with a passion for building and deploying production-grade Voice AI and agentic solutions..

Role Description The Applied AI Engineer, Voice AI & Agentic CX is a Remote role. This role designs, develops, and deploys Voice AI and agentic customer experience solutions, focusing on real-time interactions, call routing, and conversational intelligence across contact centers. This is a founding team role, to design and shape the future. We value builders who ship. Strong engineering fundamentals, independent problem-solving and demonstrated production experience matter more than titles or years of experience.

Qualifications

• Strong foundation in Computer Science and Software Development, with experience building production-grade systems and APIs.
• Applied expertise in Neural Networks and Pattern Recognition for real-world CX, speech, or conversational applications.
• Hands-on experience with Natural Language Processing (NLP), including intent detection, entity extraction, dialogue management, and language model integration.
• Proficiency in modern programming languages (such as Python, Java, or C++), ML frameworks (such as PyTorch or TensorFlow), and cloud platforms (such as AWS, Azure, or GCP).
• Experience with Voice AI technologies (speech recognition, text-to-speech, telephony platforms) and integration into contact center or enterprise environments.
• Intelligent agent handoffs, context continuity and conversational workflows.
• LLMs, orchestration, tool calling and enterprise integrations.
• Monitoring, tracing, evaluations and production reliability.
• Ability to analyze customer interaction data, design experiments, and interpret model performance metrics to drive iterative improvements.
• Bachelor’s degree or higher in Computer Science, Engineering, Data Science, or a related technical field, or equivalent practical experience.
• Strong collaboration, communication, and documentation skills, with the ability to work cross-functionally and translate complex technical concepts into clear CX outcomes.

Compensation: Base salary with potential future equity participation, depending on experience and mutual fit.

Apply

Share your résumé and, ideally, an example of a Voice AI or agentic application you’ve personally built and deployed.

**AHACX Run CX. Reinvent CX.**