Account Manager (Principal Consultant)
- Source: Ashby
- Infinite Lambda
- On-site
- London
- Full-Time
- Senior
Job Description
- The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda
- Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes
- While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed
- This role belongs to the Account Management Department, part of the broader Customer Success Division
- AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution
- This role does not include direct reports but requires strong leadership through influence
- You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth
- Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery
- Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability
- You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with
- Client Relationship Management
- Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs
- Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision
- Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement
- Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships
- Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues
- Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology
- Revenue Growth & Account Development
- Identify upselling and cross-selling opportunities within client environments
- Drive renewals and contract discussions, with support from commercial leadership as needed
- Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability
- Proactively manage opportunity pipelines, converting opportunities into measurable revenue
- Strategic Account Planning
- Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO)
- Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise
- Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks
- Contribute insights to product and service development based on client feedback and market needs
- Sales Handover & Onboarding
- Take ownership of new accounts after contract signature
- Lead smooth client onboarding processes in coordination with delivery and sales
- Collaboration & Internal Alignment
- Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation
- Work closely with project teams to identify opportunities for innovation or new initiatives within accounts
- Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships
- Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance
- Operational Excellence
- Maintain high standards across account efficiency, revenue performance, and client experience
- Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS
- Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights)
- The success of the Account Manager role is evaluated based on the following categories:
- Client Satisfaction
- Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline
- Referrals & Testimonials: Secure…
Skills
- ashby
