Appraisal Office Coordinator / Administrative Assistant

About the Position

Peerless Appraisals, LLC is seeking a highly organized, dependable, and professional Appraisal Office Coordinator / Administrative Assistant to join our team.

This is a work-from-home position that will begin at approximately 15-20 hours per week, with the potential for additional hours as business volume increases or when providing coverage for other team members.

A primary responsibility will be coordinating and scheduling appraisal inspections for multiple appraisers. However, this is not solely a scheduling position. We are looking for someone who can become cross-trained in our office operations and develop into a dependable backup across multiple administrative functions.

The ideal candidate is an excellent communicator who is detail-oriented, comfortable working independently, able to manage multiple priorities, and willing to take initiative to see tasks through to completion.

Real estate or appraisal experience is NOT required. Training will be provided.

Responsibilities

• Coordinate and schedule appraisal inspections for multiple appraisers.
• Contact homeowners, borrowers, real estate agents, builders, property managers, and other points of contact to arrange inspection appointments.
• Maintain accurate schedules and detailed internal notes for appraisers and office staff.
• Follow up on scheduling issues, access problems, appointment changes, and outstanding information.
• Communicate and confirm appointment and property information with appraisers.
• Serve as a liaison between appraisers, clients, homeowners/borrowers, real estate agents, builders, property managers, and other points of contact.
• Assist appraisers during inspection appointments with access, contact, scheduling, and safety-related issues.
• Accurately enter and maintain appraisal order, property, and client information.
• Monitor and respond to the company’s primary email inbox when providing backup coverage.
• Communicate professionally and promptly with clients regarding appraisal orders, status updates, questions, and requests.
• Assist with new appraisal order bids, order assignment, and client requirements.
• Communicate internally with appraisers regarding assignments, deadlines, client requests, and scheduling.
• Assist with client outreach, prospective-client communication, and new-client development.
• Assist with onboarding appraisers with new clients and maintain appraiser profiles, including licenses, E&O insurance, and other required documentation.
• Assist with invoicing, billing, payment tracking, and follow-up on outstanding receivables.
• Help maintain a high level of client satisfaction by responding promptly and professionally and helping resolve issues as they arise.
• Provide backup support for other administrative team members as needed.
• Assist with additional administrative projects and responsibilities as the needs of the company change.

Qualifications

Required:

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong computer skills and ability to learn new software quickly.
• Accurate and efficient typing and data-entry skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks, deadlines, and priorities simultaneously.
• Professional and courteous phone and email communication skills.
• Dependable and responsive during scheduled working hours.
• Ability to work independently in a work-from-home environment.
• Good judgment and problem-solving skills.
• Self-motivated with the ability to identify issues, take initiative, and independently follow tasks through to completion.
• Comfortable communicating with clients, homeowners, real estate professionals, appraisers, and other members of the public.
• Ability to appropriately handle confidential business and customer information.
• Flexibility to adjust working hours based on business needs.

Preferred, but not required:

• Bilingual in English and Spanish.
• College degree.
• Prior administrative, customer service, scheduling, or office experience.
• Located in the San Antonio area.
• Previous experience working remotely.

Real estate/appraisal experience is NOT required; training will be provided.

Schedule

This position is expected to begin at approximately 15-20 hours per week (approximately 3-4 hours per weekday). Additional hours may be available as business volume incr…