ServiceNow Developer (Journeyman)

Overview

DecisionPoint seeks two Journeyman ServiceNow Developers to configure, enhance, integrate, and optimize the ServiceNow platform in support of the USMEPCOM ENLIST IT service-management operating model. These roles will develop and maintain workflows, service-catalog capabilities, Configuration Management Database functions, SLA/SLO controls, knowledge-management solutions, dashboards, automations, and system integrations.

The ServiceNow Developers will work with the ITSM / Service Management Lead, process owners, service owners, quality personnel, technical teams, and Government stakeholders to translate service-management requirements into secure, reliable, and maintainable platform capabilities. Successful candidates will support testing, deployment, documentation, troubleshooting, and continual improvement throughout the platform-development lifecycle.

These positions are remote, with preference given to candidates located in or near Chicago.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The ServiceNow Developer will:

• Configure, customize, develop, test, deploy, and maintain ServiceNow platform capabilities supporting the ENLIST ITSM operating model.

• Translate functional, process, reporting, and integration requirements into scalable ServiceNow solutions.

• Configure and optimize incident, problem, change, request, event, knowledge, service-level, service-catalog, and configuration-management capabilities.

• Develop catalog items, record producers, order guides, forms, fields, tables, business rules, client scripts, UI policies, notifications, and approval workflows.

• Configure Flow Designer workflows, automations, integrations, scheduled jobs, and service-management routing rules.

• Support Configuration Management Database design, data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality improvement.

• Configure SLA and SLO definitions, schedules, conditions, pause rules, breach warnings, escalations, and performance reporting.

• Develop dashboards, performance indicators, reports, scorecards, and operational views for service owners, process owners, program leadership, and Government stakeholders.

• Configure knowledge bases, article workflows, review and approval controls, publishing standards, permissions, and feedback mechanisms.

• Develop and maintain integrations using REST, SOAP, IntegrationHub, import sets, transform maps, APIs, and other approved integration methods.

• Implement role-based access controls, user criteria, groups, roles, permissions, and other platform-security configurations.

• Support service-portal, employee-center, self-service, and user-experience enhancements.

• Develop reusable scripts, components, configurations, and integration patterns that follow ServiceNow and program standards.

• Perform unit, functional, integration, regression, workflow, permissions, and data-validation testing.

• Support user-acceptance testing, release-readiness reviews, deployment activities, post-release validation, and defect remediation.

• Troubleshoot platform defects, failed workflows, integration errors, performance issues, data discrepancies, and access problems.

• Document configurations, technical designs, data mappings, interfaces, workflows, test results, release notes, and support procedures.

• Maintain development records, stories, defects, update sets, source-control artifacts, deployment packages, and configuration baselines.

• Participate in Agile planning, backlog refinement, technical reviews, demonstrations, retrospectives, and release-planning activities.

• Collaborate with quality personnel to resolve defects, implement corrective actions, and improve platform reliability.

• Support the ITSM Plan, Service Management System, Daily System Status Reports, service-performance measurement, and continual-improvement initiatives.

• Recommend platform improvements, automation opportunities, technical-debt remediation, and ServiceNow best practices.

• Protect sensitive Government, program, personnel, operational, and configuration information.

Qualifications

Required Qualifications

• Active Secret clearance or higher.

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.

• **Minimum of 6 years of …