Legal Assistant – Pre-Litigation (Personal Injury)

About the Role

**Full-Time Remote Latin America (LATAM) or the Philippines**

A growing U.S.-based Personal Injury law firm is seeking an experienced Pre-Litigation Legal Assistant to join its team remotely. This opportunity is open to qualified candidates located in Latin America (LATAM) or the Philippines.

The ideal candidate has hands-on experience working with U.S. Personal Injury law firms , understands the pre-suit process, and can effectively manage case documentation, client communication, insurance correspondence, and administrative responsibilities.

This role requires a highly organized, detail-oriented professional who can work independently, maintain accurate case records, and proactively assist attorneys and case managers in moving cases forward.

Key Responsibilities

Case Management & Attorney Support

• Assist attorneys and case managers with Personal Injury cases throughout the pre-litigation process.
• Monitor case progress, outstanding documentation, and important deadlines.
• Maintain accurate and organized case files from intake through the pre-suit stage.
• Identify missing documentation and follow up to ensure timely case progression.
• Coordinate with attorneys and other legal team members regarding case updates and priorities.

Medical Records & Case Documentation

• Request, collect, and organize medical records, medical bills, and supporting documentation.
• Communicate with healthcare providers regarding treatment records and outstanding requests.
• Review case files to ensure required documents and information are complete.
• Track medical treatment updates and maintain accurate records of case-related information.
• Assist with preparing and organizing documentation for settlement demand packages.

Insurance Claims & Pre-Litigation Support

• Communicate with insurance companies and adjusters regarding claims and case updates.
• Assist with gathering insurance information, claim details, and supporting documentation.
• Follow up on pending insurance requests and outstanding correspondence.
• Support the preparation of demand letters and settlement-related documentation.
• Maintain organized records of insurance communications and claim activity.

Client & Professional Communication

• Maintain professional communication with clients regarding case progress and required documentation.
• Follow up with clients to obtain missing information and provide updates.
• Coordinate communication between clients, attorneys, medical providers, and insurance representatives.
• Recognize issues requiring attorney attention and communicate them promptly.
• Handle confidential client information with professionalism and discretion.

Technology & Administrative Support

• Update and maintain case information using CRM or legal case management systems.
• Organize digital documents, correspondence, and case-related records.
• Use Microsoft Office, email platforms, and document management tools efficiently.
• Track assigned tasks, deadlines, and follow-up activities.
• Provide general administrative assistance to support daily legal operations.

Required Qualifications

• Previous experience working with a U.S.-based Personal Injury law firm.
• Hands-on experience handling Pre-Suit / Pre-Litigation Personal Injury cases.
• Strong understanding of Personal Injury case workflows and pre-litigation procedures.
• Experience requesting medical records, handling insurance correspondence, and organizing case documentation.
• Familiarity with demand preparation and settlement-related processes.
• Experience working with any CRM or legal case management software .
• Strong written and verbal English communication skills.
• Excellent organizational skills, attention to detail, and time management.
• Ability to manage multiple cases and prioritize responsibilities effectively.
• Ability to work independently in a remote environment.
• Strong computer skills and proficiency in Microsoft Office applications.
• Must be located in Latin America (LATAM) or the Philippines.

Preferred Qualifications

• Experience assisting with demand packages and settlement documentation.
• Familiarity with insurance claims, medical billing, and treatment coordination.
• Previous experience communicating directly with U.S. clients, insurance adjusters, and medical providers.
• Experience maintaining high-volume Personal Injury caseloads.
• Familiarity with digital…