B2B Customer Service Representative

Cardiac Rehab Training Specialist

Location: Remote within OH, WV, PA, KY, IN, MI, MN, IL and WI

• Travel: Approximately 60% travel to client sites
• Salary: $55-$65K

The Cardiac Rehab Training Specialist is the go-to expert for product installations, customer training, and technical support. This role works directly with clinical teams to ensure seamless onboarding, effective system setup, optimal product usage, and confident day-to-day use of cardiac rehabilitation solutions.

This is a hands-on role combining fieldwork, technical execution, clinical training, and customer engagement while partnering with sales, service, and technical teams to deliver reliable systems and a high-quality customer experience.

If you enjoy solving problems, supporting healthcare professionals, and traveling to customer sites, this role offers the opportunity to make a direct impact on patient care and clinical operations.

KEY RESPONSIBILITIES:

System Installation & Configuration

• Deliver on-site installations of cardiac monitoring and rehabilitation systems in hospitals and clinical settings
• Train clinical end users to ensure confidence and competence in product use
• Pre-stage, configure, and validate products prior to installation
• Partner with hospital IT teams to coordinate network connectivity and clinical readiness

Clinical Training & Customer Enablement

• Provide structured training for users at all levels
• Adapt training to meet the needs of clinical, technical, and administrative users
• Reinforce proper product usage based on clinical workflows and patient-care needs

Support & Troubleshooting

• Provide remote and on-site technical support
• Troubleshoot equipment and operational issues with urgency and professionalism
• Perform basic system repairs and educate customers on proper use and maintenance
• Provide post-installation support remotely and at customer sites

Cross-Functional Collaboration

• Collaborate with Sales, Customer Service, Engineering, Quality/Regulatory, and Product teams
• Support complex installations, upgrades, and system implementations
• Provide technical and clinical insight during pre-sales calls and product demonstrations
• Identify opportunities to improve products, workflows, installation standards, and customer training
• Share field feedback to support product and service improvements
• Communicate installation status, updates, and resolutions to customers
• Document and escalate customer complaints in accordance with applicable FDA regulatory requirements
• Contribute to training programs and product improvement initiatives
• Support service projects, including software updates, equipment installations, and customizations when not traveling

QUALIFICATIONS:

• Bachelor’s degree required . Ideally in Biomedical Engineering, Exercise Physiology, Exercise Science, Kinesiology, Physiology, or related clinical or technical disciplines
• At least 2+ years of experience in field technical support, clinical applications, customer training, sales, clinical care, or similar
• At least 1+ years of experience in cardiac rehabilitation, cardiac monitoring, cardiac rhythm management, or a related clinical or technical environment
• Demonstrated ability to provide clinical, technical, or customer-facing support
• Experience working directly with healthcare professionals in hospital or clinical environments preferred

WORK ENVIRONMENT & TRAVEL:

• Remote position within OH, WV, PA, KY, IN, MI, MN, IL and WI
• Approximately 60% travel to client sites , primarily hospitals, cardiac rehabilitation centers, clinics, and other healthcare environments
• Overnight travel may be required based on customer schedules and business needs
• When not traveling, work is performed remotely from a home office

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

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