About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

A Market Research Analyst works as part of a team to provide expert, customized research and analysis company wide. The Analyst gathers, analyzes and delivers expert information on a variety of subjects, people, or companies in response to on-demand requests.

RESPONSIBILITIES

• Conducts high-level, customizable research and analysis in legal, business, and other subjects to support the firm’s clients and practices as well as its business development and strategic initiatives
• Reviews, evaluates, and recommends research resources
• Presents research results with expert analysis and prepares written research reports as needed
• Collaborates with other department personnel to support business development, competitive research and strategic planning initiatives
• Creates, and keeps current, research-related content for internal knowledge sharing systems, such as BIN and LibGuides
• Serves as the department expert in select subject, industries or types of research, and leads special projects as assigned

JOB REQUIREMENTS

• Bachelor’s Degree in Library Science or related field preferred
• 2+ years experience providing support for research and business in a corporate or law firm environment
• Knowledge of research methodology as well as resources for all media types in the areas of law relevant to the firm’s practices.
• Knowledge of library technologies for communication, research intake, knowledge sharing and resource management. Experience with request tracking software Quest is a plus.
• Ability to think strategically with careful attention to detail
• Strong customer service orientation
• Strong organizational and problem-solving skills

The Compensation range for this role is 30.00 to 34.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.