Customer Service Representative (Remote) – Permanent Lighting Company

About Lumenary Pro

This position is with Lumenary Pro - Recruitment is being managed by Contractor Whale on their behalf.

Lumenary Pro designs and installs premium permanent architectural lighting systems that disappear into a home’s roofline by day and light up any way you want after dark. Our systems are app-controlled, UL-certified, and used for everyday curb appeal, holidays, security, and special events. We’re one of the fastest-growing permanent lighting companies in the U.S. with installations in 40+ states.

We’re looking for a proactive Customer Service Representative to own our customer experience and help shape how we support homeowners and leads.

What You’ll Do

• Manage all daily inbound customer inquiries across Meta (Facebook & Instagram)
• Handle Google Local Services Ads (LSA) calls and respond promptly to Google reviews
• Use GoHighLevel (GHL) as our CRM to track conversations, update records, and keep the pipeline organized
• Respond to customer questions about our permanent lighting systems, installation process, pricing, and scheduling
• Proactively nudge interested leads toward booking a virtual estimate when they show interest in our services
• Take ownership of the customer service function — identify gaps, suggest improvements, and help build processes as we grow
• Work directly with the owner and our operations person in the beginning to learn the business to improve practices
• Maintain a high standard of communication that is clear, confident, and helpful

What We’re Looking For

• Previous customer service and/or sales experience (required)
• Strong written and verbal communication skills
• Confident communicator who is proactive rather than reactive
• Comfortable using a CRM (experience with GoHighLevel is a plus, but not required)
• Ability to handle phone calls, messaging platforms, and review responses professionally
• Self-motivated and able to take initiative with light guidance
• Reliable and organized — you’ll be trusted with the customer experience

Details

• Pay: $20–$25/hour (based on experience)
• Hours: 40 hours per week, full-time
• Work location: Fully remote (anywhere in the U.S.)
• Time zone: Flexible
• Benefits: None
• Reports to: Owner (initially) and Operations

This is a great opportunity for someone who wants real ownership of a customer-facing role in a growing company and is comfortable shaping processes rather than just following them.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote