Customer Service Specialist

Job Summary

We are looking for a dependable, organized, and proactive Customer Service Specialist to join our team at a large lighting representative agency. This role covers the full order process, from entering and managing orders to answering customer questions, coordinating with manufacturers, processing returns, posting invoices, and making sure orders are properly closed out.

The ideal candidate takes ownership of their work, follows up consistently and proactively, and enjoys working in a fast-paced, team-oriented environment. They should be comfortable working independently, making decisions, and finding solutions when challenges arise. Lighting industry experience is not required — we’re looking for someone with a strong work ethic, a positive attitude, and a willingness to learn.

Responsibilities

• Manage customer orders from start to finish, ensuring accuracy and timely follow-up.
• Communicate with electrical distributors and lighting manufacturers regarding orders, product questions, shipping updates, returns, and other issues.
• Process returns, post invoices, and complete the steps needed to close orders.
• Coordinate with internal teams, including Specification Sales, Distributor/Contractor Sales, Quotes, Project Management, and Controls.
• Monitor open orders and outstanding issues to ensure timely resolution and prevent things from falling through the cracks.
• Use good judgment to resolve issues and offer alternative solutions when needed; escalating more complex situations as appropriate.
• Support teammates and help maintain department coverage when others are out of the office.

Skills

• Positive attitude, strong work ethic, and willingness to learn.
• Proficiency with computers and Microsoft Office, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional email correspondence and phone communication.
• Good organizational skills and attention to detail.
• Ability to prioritize multiple tasks, work independently, and take initiative.
• A sense of urgency and a commitment to following through on responsibilities.
• A team-oriented mindset and willingness to help where needed.
• Lighting industry experience is not required. Training will be provided to help the right candidate learn our products, processes, and systems.

Schedule & Benefits

• Full-time position based in our Dallas, TX office.
• Monday–Thursday in-office, with the option to work from home on Fridays after training is complete.
• Flexible start and end times within office hours of 7:00 a.m.–5:00 p.m., with a consistent daily schedule.
• Health, dental, and vision insurance.
• 401(k) with a 3% employer contribution, regardless of employee participation.
• Paid time off (PTO) and paid holidays.

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• This job is in the office Mon-Fri until fully trained. Are you able and willing to work in office 5 days a week for a minimum of 6 weeks?
• What are your salary expectations?

Ability to Commute:

• Dallas, TX 75207 (Required)

Work Location: In person