Bilingual Virtual Administrative/ Billing Assistant

Contract Type: Independent Contractor / Professional Services
Schedule: Part-Time | Approximately 20 Hours per Week (4 Hours Daily, Monday–Friday)

Position Description

Sanos Counseling, LLC, a growing mental health practice based in Ohio, is seeking a reliable, organized, and detail-oriented Bilingual Virtual Administrative Assistant (English/Spanish) to provide remote administrative support.

We are looking for an experienced professional who can independently manage administrative responsibilities, communicate effectively with clients and insurance companies, and support the daily operations of our behavioral health practice.

The selected service provider will have the flexibility to propose their preferred working hours, provided they align with our operational needs and insurance companies’ business hours.

Key Responsibilities

• Submit medical and behavioral health insurance claims accurately and on time.
• Monitor outstanding claims and follow up on rejected, denied, or unpaid claims.
• Prepare, submit, and track insurance appeals.
• Contact insurance companies to verify coverage, resolve billing issues, and follow up on claims.
• Coordinate new client referrals, including contacting prospective clients and scheduling appointments.
• Respond to client text messages and administrative emails during agreed-upon service hours.
• Maintain accurate administrative records and follow up on pending tasks.
• Communicate professionally with therapists, clients, and insurance representatives.
• Support practice owner with different tasks such as administrative support, networking, advertising, etc.

Required Qualifications

• Fluency in English and Spanish, both written and spoken (required).
• Previous experience in medical billing, insurance claims processing, or healthcare administration.
• Familiarity with U.S. health insurance processes, including claim submissions, denials, and appeals.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently, prioritize responsibilities, and meet deadlines.
• Strong attention to detail and commitment to confidentiality.
• Understanding of HIPAA regulations and patient privacy requirements.
• Reliable computer, high-speed internet connection, and a secure, private workspace.
• Availability to provide approximately 20 hours of services weekly.

Preferred Qualifications

• Experience with Medicaid and commercial insurance plans in the United States.
• Previous administrative experience in a mental health or behavioral healthcare practice.
• Experience using Electronic Health Record (EHR) systems, particularly SimplePractice.
• Experience preparing insurance appeals and resolving claim denials.

Contract Details

This is a remote professional services opportunity intended for qualified independent contractors or established virtual administrative service businesses.

We welcome inquiries from Puerto Rico-based professionals who currently operate or are developing an independent administrative services business.

Compensation: Negotiable based on qualifications, experience, and proposed service rates.

Schedule: Approximately four hours per weekday. The service provider may propose their preferred schedule, subject to mutual agreement.

How to Apply

Interested candidates should submit:

• An updated resume or professional business profile.
• A brief description of relevant medical billing and administrative experience.
• Proposed working hours and availability.
• Expected hourly rate or service fee.

Sanos Counseling, LLC

Pay: $17.00 - $18.00 per hour

Benefits:

• Flexible schedule

Work Location: Remote