Roofing Customer Service Representative

Bring your roofing customer-service experience to a fully remote role with Restoration Roofing. You will help homeowners stay informed while coordinating schedules, project updates, documentation, and follow-up from the first inquiry through project completion.

This role is designed for an experienced customer-service professional who understands roofing workflows and can confidently support customers from the initial inquiry through project completion.

Compensation and Work Arrangement

• Target contractor rate: $28–$35 per hour
• Higher rates may be considered based on roofing experience and current Zuper proficiency
• Target workload: 30–40 billable hours per week
• Fully remote, 1099 independent contractor opportunity
• Monday–Saturday coverage within the agreed 7 a.m.–7 p.m. Eastern Time window
• Saturday coverage rotates among Customer Service Representatives
• Charleston or Columbia, South Carolina, and Northern Virginia are preferred locations; qualified candidates nationwide will be considered

Future eligibility for sales incentives and bonuses may be available after becoming familiar with the company’s CRM and sales processes. All incentive terms will be governed by a separate written compensation plan.

About the Role

As a Roofing Customer Service Representative, you will support homeowners, prospects, and internal teams throughout the roofing customer journey. Success requires professional communication, accurate documentation, roofing-industry knowledge, and dependable follow-through.

What You’ll Do

• Respond to inbound calls, texts, emails, and website inquiries and complete outbound customer follow-up.
• Gather and document customer, property, roofing, urgency, and insurance or retail project details.
• Schedule and confirm inspections, consultations, and follow-up appointments.
• Maintain accurate customer and job records, tasks, documents, statuses, and communication histories in Zuper or the company’s designated system.
• Keep customers informed about estimates, contracts, permitting, material orders, scheduling, installation, invoicing, and project closeout.
• Coordinate with sales, estimating, production, project management, and accounting to resolve open items.
• Address customer concerns calmly, document escalations, establish next steps, and close the communication loop.
• Track callbacks, approvals, pending documents, scheduling dependencies, and customer commitments.

What You’ll Bring

• At least three years of direct CSR or customer-coordination experience with a roofing company.
• At least three years of hands-on CRM or field-service platform experience supporting roofing operations.
• Working knowledge of the residential roofing process, from lead intake and inspections through estimating, production, billing, and closeout.
• Experience independently managing a high volume of calls, texts, and emails while maintaining accurate records.
• Strong written and verbal communication, sound judgment, de-escalation skills, and reliable follow-through.
• A high school diploma or equivalent.
• A quiet professional workspace, reliable high-speed internet, a dependable computer, and a business phone capable of receiving forwarded calls.
• Availability for the agreed Eastern Time coverage window and rotating Saturdays.

Preferred Experience

Current Zuper experience in a roofing-company CSR or customer-coordination role is strongly preferred. Experience with JobNimbus, AccuLynx, ServiceTitan, or a comparable field-service platform is also valuable.

Independent Contractor Terms

This is a 1099 independent contractor opportunity. Contractors are responsible for applicable taxes, insurance, licenses, equipment, and ordinary business expenses except as otherwise stated in the written contractor agreement. Employee benefits are not provided.

How to Apply

• Apply and answer a few quick questions.
• Complete a short matching questionnaire
• Record short video responses.
• Meet with us for an online interview
• Receive your offer and begin onboarding.

Restoration Roofing provides equal opportunity and considers qualified applicants without regard to any status protected by applicable law.

Requirements

• Employment Type: Contract
• Work Hours: 30 to 40 hours work
• Required Education: High school or equivalent
• Required Experience: Mid level(3) years