Spanish Customer Service Representative Remote

Req ID#: 418795

UK Wide, Work at Home, UK, GB

Job Description:

Key Details

Salary: £24,784.50 per annum, paid monthly

Benefits: Incentive programme, employee recognition platform, progression opportunities, and an award-winning culture!

Opening Hours: Shifts between Monday to Friday, 08:00 to 17:00 with occasional Sunday support on a rotational basis

Contract Type: 6 months fixed term, full-time (37.5 hours per week)

Location: Work from Home, UK-based only

Training: 2 weeks between Monday to Friday, 08:00 to 16:30 or 08:30 to 17:00 (fully paid)

Start Date: ASAP

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Customer Service Representative with Foundever® and Kellanova, you’ll deliver empathetic, professional support to consumers via both calls and emails. You’ll support English and Spanish speaking customers, helping them with product questions, quality concerns, and general enquiries for iconic brands including Kellogg’s cereals, Pringles, and Cheez-It.

We are dedicated to delivering exceptional service to our consumers and fostering genuine connections. We thrive in a dynamic environment where your outstanding communication skills will shine as you engage with consumers across various channels. You’ll have the chance to leverage cutting-edge AI-powered translation tools that seamlessly integrate into our central database system. This is more than just a job; it’s an opportunity to represent iconic brands and make a meaningful impact on consumer satisfaction!

Primary Responsibilities

• Respond with Empathy: Address all consumer inquiries within established timeframes, ensuring each interaction is personalised and empathetic.
• Product Expertise: Develop an in-depth understanding of Kellogg’s, Pringles, and Cheez-It products and services to provide informed assistance.
• Effective Issue Escalation: Recognize when complex issues require escalation to the appropriate departments to ensure timely resolution.
• Professional Communication: Handle all correspondence professionally across various communication channels, maintaining a high standard of service.
• Accurate Documentation: Document all consumer interactions meticulously, adhering to established procedures to ensure consistency and quality.
• Administrative Record Maintenance: Maintain and update all necessary administrative records accurately to support operational efficiency.
• Tailored Solutions: Utilize comprehensive product knowledge to offer appropriate solutions that meet consumer needs.
• Quality Assurance: Meet and exceed quality monitoring standards to maintain the integrity of our service.
• Language Assistance: You will facilitate communication in English and Spanish as needed, utilizing available translation tools and communication channels.
• Performance Goals: Achieve and surpass daily and weekly performance targets, contributing positively to the team’s success.
• Ad Hoc Tasks: Complete additional tasks as assigned, with full training provided to support your success in the role.

Who are we looking for?

We are seeking individuals who have:

• Excellent interpersonal and communication skills (verbal & written) to a fluent standard of English and Spanish, with an ability to personalise communications
• Demonstrated customer service experience or natural aptitude
• Past sales experience in a retail environment is preferred
• Ability to create genuine rapport and show empathy in consumer interactions
• Strong organisational abilities
• Proficiency with MS Word/Excel
• Outstanding communication skills with ability to maintain composure in all situations
• Self-motivated with ability to work independently under pressure to meet deadlines
• Attention to detail is needed on every level and at every aspect of the consumer journey
• Ability to follow a process on a live call

Who is Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you’ll find our con…