Customer Service Associate

We’re hiring a Customer Service Associate to serve as the main point of contact for our clients. In this role, you’ll handle day-to-day customer questions, walk people through basic technical issues, and keep our operational records accurate and up-to-date.

What You’ll Do

• Respond to Inquiries: Answer incoming emails, chats, and calls with a helpful, clear, and reassuring tone.
• Troubleshoot & Guide: Assist customers with product questions, order updates, billing details, and basic technical fixes.
• Proactive Outreach: Make occasional outbound calls to follow up on unresolved requests, collect feedback, or share relevant updates.
• Keep Data Organized: Accurately log customer details, payment records, and cash transactions using Microsoft Office and our client system.
• Collaborate: Work closely with the rest of the team to tackle trickier customer issues as they pop up.

What We’re Looking For

• Clear Communicator: Excellent written and spoken English. (Bilingual skills are a plus.)
• Prior Experience: Background in customer support, retail, call centers, or sales.
• Tech-Comfortable: Proficient with standard computer tools, Microsoft Office, and learning new platforms quickly.
• Detail-Oriented & Calm: Able to manage busy message queues and handle payments or data entry accurately without getting flustered.

If you take pride in solving practical problems and keeping communication transparent, we’d love to see your application!

Pay: $25.30 - $35.47 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Work from home

Work Location: In person