Assistant Retail Manager

At Life & Hayatt Group, we bring together pharmacy, beauty, skincare and wellness with a personal approach to service.

We’re looking for a hands-on Assistant Retail Manager who can lead a team, drive sales and keep a busy store running smoothly. Working alongside the Store Manager, you’ll support your colleagues’ development and make sure every customer receives attentive, knowledgeable service.

Your responsibilities

Sales and performance

• Support the Store Manager in achieving weekly sales targets.
• Analyse sales reports, identify opportunities and take action to improve results.
• Set clear individual objectives, communicate KPIs and coach sales advisers to strengthen performance.
• Work with marketing to deliver promotions and product launches effectively.

Customer experience

• Lead by example with personalised service and recommendations that meet customers’ needs.
• Help the team build lasting customer relationships and encourage repeat visits.
• Resolve customer concerns and authorise refunds and discounts within agreed limits.

Store operations and presentation

• Prepare and issue rotas, allocate daily tasks and maintain appropriate staffing.
• Monitor stock levels, oversee deliveries and inventory checks, and communicate replenishment needs.
• Ensure the team follows payment, till and stock procedures and uses the POS system confidently.
• Maintain high standards of merchandising, cleanliness, organisation and team presentation.
• Support compliance with company procedures and maintain clear communication with pharmacy colleagues and other branches.

Team development

• Support recruitment, onboarding and ongoing training.
• Give regular, constructive feedback and help colleagues develop their skills.
• Address day-to-day team concerns and escalate sensitive matters appropriately.

Key requirements

• At least 2 years’ experience in a luxury retail management role , with a proven ability to lead a team and drive sales.
• Previous experience in premium retail or a strong customer service background.
• Confidence using sales reports and KPIs to guide daily priorities.
• Strong organisational skills, including rota planning, task allocation and stock management.
• A passion for beauty, skincare, wellness or retail, with a desire to help customers look and feel their best.
• Confidence making decisions and supporting colleagues in a fast-paced environment.
• Flexibility to work weekdays, weekends and evenings as required.

Benefits

• Competitive pay.
• Employee discounts across our skincare, beauty and wellness ranges.
• Access to an employee benefits platform offering discounts, rewards and wellbeing benefits.
• Convenient online GP access.
• Training and ongoing professional development.
• Opportunities to grow and progress within the pharmacy group.