Operations Manager

The role

We are creating the position of Operations Manager to own and manage the operational side of the company. You will be responsible for everything that happens between a signed order and a completed, signed-off project, and for the stores, equipment, suppliers, samples and systems that sit behind every job.

Key responsibilities

• Plan and programme all live projects, with two to three week look-aheads and a complete pre-start pack for every job

• Allocate and brief installation teams and subcontractors; onboard new operatives and run inductions and toolbox talks

• Run the stores and vehicle stock, maintain the plant and equipment register, and manage hire

• Source and order materials against the estimate; organise deliveries, storage and site logistics

• Enforce hold points, manage snagging to closure and obtain client sign-off and handover on every project

• Track project costs against the estimate and report budget against actual weekly; identify and record variations before the work is done

• Keep RAMS, checklists, quality records and handover packs complete on the company project system

• Act as day-to-day contact for clients, main contractors and site teams during delivery

• Support new product development and trials, organise the sample library and the despatch of samples, and assist with the wider running of the business

About you

• At least three years running project delivery for a specialist subcontractor or fit-out contractor; flooring, screed, resin, microcement or polished concrete experience strongly preferred

• Experience on Tier 1 or Tier 2 main-contractor sites

• Commercially aware, well organised, calm under pressure and direct

• Full UK driving licence and own vehicle (mileage paid at HMRC rates)

• CSCS and SMSTS or SSSTS, or willing to obtain before starting

• Confident with Microsoft Teams, cloud-based project tools and photo reporting

What we offer

• £45,000 base salary plus a performance bonus, paid quarterly against delivered margin, on-time handover, operational standards and quality.

• A senior role with genuine ownership, reporting directly to the Managing Director

• Workplace pension; 20 days’ holiday plus bank holidays

• Start January 2027; permanent position