Store Manager

Store Manager – TEASE South Kensington, London

Location: South Kensington, London
Job Type: Full-time, Permanent
Salary: £34.000 - £36.000
Schedule: Full-time, including some weekends

Join TEASE – Where Wellness Meets Great Hospitality!

Are you a passionate, hands-on Store Manager who loves great coffee, healthy food and delivering exceptional customer experiences?

At TEASE, we’re all about bringing together quality, wellness and great hospitality. From expertly crafted coffees and matcha to fresh smoothies, nutritious bowls and healthy grab-and-go options, we believe that great food, great service and positive energy can make someone’s day.

We’re looking for an experienced, motivated and enthusiastic Store Manager to lead our South Kensington location.

This is a fantastic opportunity for someone who enjoys being on the shop floor, leading by example, developing a strong team and taking real ownership of their store.

We’re not looking for someone who simply manages shifts. We’re looking for someone who takes pride in their store, cares about their people and genuinely wants to make a difference.

The Role

As Store Manager, you’ll be responsible for the overall day-to-day running of the store, ensuring excellent customer service, smooth operations, strong team performance and consistently high standards.

You’ll have the opportunity to take ownership of your store, introduce ideas, improve performance and build a positive working environment where your team can thrive.

What You’ll Be Doing

Leading and Developing Your Team

• Lead, motivate and support your team to deliver excellent service every day.
• Recruit, train, coach and develop team members.
• Create a positive, supportive and accountable team culture.
• Manage rotas, attendance, punctuality and overall team performance.
• Lead by example and be actively involved in daily operations.

Delivering an Outstanding Customer Experience

• Ensure every customer receives a warm welcome and friendly, efficient service.
• Build relationships with regular customers and create a welcoming atmosphere.
• Handle customer feedback and complaints professionally.
• Maintain consistently high standards of coffee, drinks, food presentation and service.
• Be a positive ambassador for the TEASE brand.

Driving Sales and Business Performance

• Take ownership of daily and weekly sales performance.
• Motivate the team to achieve sales targets and identify opportunities for growth.
• Monitor labour costs, stock levels, waste and cost of goods.
• Manage ordering, stock rotation and stocktakes.
• Identify opportunities to improve efficiency, profitability and overall store performance.
• Take ownership of delivery platform operations, ensuring orders are prepared accurately and efficiently.

Maintaining Operational Excellence

• Oversee opening and closing procedures.
• Ensure excellent cleanliness, organisation and presentation throughout the store.
• Maintain food safety, hygiene and health and safety standards.
• Ensure all products are consistently prepared to TEASE standards.
• Work closely with senior management to implement improvements and achieve business goals.

What We’re Looking For

We’re looking for someone with a strong hospitality background, a positive attitude and the confidence to take ownership of a busy store.

Essential Requirements

• Previous experience as a Store Manager, Café Manager, Assistant Manager or in a similar leadership role within hospitality.
• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Good understanding of labour management, stock control, waste reduction and sales performance.
• Ability to organise, prioritise and stay calm under pressure.
• A hands-on approach and willingness to support the team wherever needed.
• Strong attention to detail and pride in maintaining high standards.
• Flexibility to work weekends when required.

Even Better If You Have

• Experience in a speciality coffee shop, premium café, juice bar or health-focused hospitality business.
• Knowledge of coffee, matcha, smoothies and healthy food.
• Experience managing food delivery platforms such as Deliveroo.
• Experience working with KPIs, labour percentages and cost of goods.
• A passion for wellness, nutrition and healthy living.

What Makes a Great TEASE Manager?

For us, experience matters, but attitude and ownership are just as important.

We w…