Network Operations Center - Analyst

Job Overview

We are seeking an experienced NOC Analyst with 4-5 years of hands-on experience in Network Operations Center or IT Operations environments. The role is responsible for proactive infrastructure monitoring, incident troubleshooting, service restoration, and operational support across network and related technology services.

The ideal candidate will bring strong network troubleshooting capability, practical exposure to Incident, Change, Problem, and Major Incident Management, and the ability to perform initial fault isolation across network, server, operating system, and application/service layers before engaging specialized resolver teams.

The role also requires strong operational documentation skills, including SOPs, runbooks, Knowledge Base content, and shift handovers, together with an understanding of monitoring and operational automation and the ability to identify repetitive activities suitable for automation.

Key Responsibilities

   Monitor enterprise network infrastructure, applications, devices, connectivity, and related services using network, infrastructure monitoring, observability, and log-analysis tools.

   Proactively monitor routers, switches, firewalls, load balancers, WAN links, VPNs, wireless infrastructure, and network interfaces for availability, latency, packet loss, utilization, errors, and performance degradation.

   Perform L1/L2 troubleshooting of network incidents and service disruptions using standard diagnostic tools such as Ping, Traceroute, NSLookup, Telnet, SSH, Netstat, DNS lookups, and monitoring utilities.

   Perform initial fault isolation across Windows/Linux servers, operating systems, and application/service layers by reviewing service health, processes, logs/events, resource utilization, endpoint/port connectivity, HTTP responses, and upstream/downstream dependencies.

   Analyze and correlate alerts, metrics, logs, events, dashboards, thresholds, and service dependencies to distinguish actionable, recurring, false-positive, or common-cause issues and identify the most likely source of degradation.

   Own incidents from detection through service restoration, including triage, impact and urgency assessment, prioritization, evidence collection, escalation, resolver coordination, stakeholder updates, restoration validation, and accurate closure documentation.

   Follow Incident and Major Incident Management processes, supporting major incidents through technical information gathering, timeline maintenance, resolver engagement, action tracking, and communication until service restoration.

   Support Change Management activities through implementation monitoring, pre/post-change validation, service checks, and identification of potential or actual service impact.

   Support Problem Management and RCA by identifying recurring incidents, alert trends, infrastructure patterns, and underlying issues, and by providing relevant historical and diagnostic data.

   Identify noisy or repetitive alerts and recommend improvements through alert tuning, threshold optimization, correlation, suppression, or automation.

   Create, maintain, and periodically improve SOPs, runbooks, troubleshooting guides, Knowledge Base articles, known-error documentation, escalation procedures, and recovery instructions.

   Provide structured shift handovers covering active incidents, outstanding alerts, planned changes, service risks, escalations, ownership, and follow-up actions, and prepare NOC reports on incidents, availability, SLA performance, and key operational events.

   Understand and support approved operational automation workflows, identify repetitive manual activities suitable for automation, perform basic scripting/automation where required, and validate automation outcomes before escalation of exceptions.

   Collaborate with Network Engineering, Infrastructure, Cloud, Security, Application Support, Service Management, and vendor teams, and contribute to continuous improvement initiatives focused on service availability and reducing MTTD, MTTA, and MTTR.

QualificationsRequired

   Bachelor’s degree or diploma in Computer Science, Information Technology, or a related technical discipline.

   4-5 years of hands-on experience in a NOC, Infrastructure Operations, Network Support, or similar IT Operations environment, including L1/L2 troubleshooting, incident handling, escalation, service restoration, and operational documentation.

   Experience working in a 24x7 NOC…