Product Manager

About The Role

We’re looking for a motivated and capable individual to join our team as a Product Manager. At Southern Housing, we are committed to delivering innovative, customer-focused services that improve outcomes for our residents and colleagues. This role plays a vital part in supporting our Data and Digital Products Strategy and helping us achieve our strategic ambitions.

Reporting to the Head of Product Innovation, you’ll be responsible for owning and delivering product improvements across our systems and service landscape, ensuring products deliver value for users and support organisational objectives. You’ll work closely with Data, Transformation, Technology, Service Design, Change and operational teams to ensure product development aligns with business priorities and delivers meaningful outcomes.

Your day-to-day responsibilities will include:

• • Defining the vision for your products.
  • • Leading the development and delivery of product roadmaps, ensuring priorities align with organisation objectives and user needs.
  • • Collaborating with Product Owners and stakeholders across the business to define requirements, prioritise backlogs and translate service design into effective product solutions.
  • • Champion agile methodologies and ensure scrum practices are embedded across product teams.
  • • Creating and managing user stories, product backlogs and delivery plans to support successful implementation and continuous improvement.
  • • Working closely with Data, Technology, Change and Service Design teams to ensure products are delivered using agile principles and best practice.
  • • Monitoring product performance, managing risks and supporting the successful delivery of change programmes that improve services for residents and colleagues.
  • • Manage the Product Owners and Functional Consultants / Digital officers and where relevant other resources, fostering a culture of user-centred design and agile delivery.
  • • Build strong relationships with product stakeholders to ensure product decisions are well-informed and supported.
  • • Communicating progress to the business.
  • • Monitor performance and ensure products meet agreed outcomes, timelines, and budgets.
  • You’ll also contribute to continuous improvement by identifying opportunities to enhance processes, improve user experiences, embed agile ways of working and support innovation across the organisation.

This role is based at our main office in London - Farringdon with hybrid working arrangements available and agreed with your manager. Occasional travel across Southern Housing locations may be required to support business needs.

What you’ll need

• Proven experience in product management or ownership, including engaging end users in refining and delivering backlogs in an agile environment

• Clear understanding of how to embed digital ways of thinking and working in public service organisations

• Experience leading or working in cross-functional teams and releasing product changes and improvements to end users at pace

• Excellent communication, collaboration and engagement skills

• Proficiency or understanding of JIRA or similar tools

About the team

You’ll be part of the Data and Digital Products Team, working together to deliver large-scale business change, digital transformation and service improvements across Southern Housing. The team collaborates closely with Technology, Transformation, Service Design, Change and Operational teams to ensure products and services are designed and delivered effectively, creating better outcomes for residents whilst supporting our strategic objectives.

Why join us?

This is an exciting opportunity to play a key role in shaping the future of Southern Housing’s products and services. You’ll have the opportunity to work on high-profile transformation initiatives, influence product direction, and help deliver innovative solutions that make a real difference to our residents and colleagues.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Wor…