Policy Services Assistant

Full-time position with a growing insurance carrier where you will enjoy consistent income, real flexibility, and benefits designed to support your life, not just your job!

What sets us apart:

• Work from home options with true flexibility
• Stable, predictable income you can count on
• Short-term incentive bonuses - when the company wins, you win!
• 401k plan to build long-term financial security
• Comprehensive health coverage including medical, dental, and vision
• Work-life balance where you can fully unplug

Illinois Casualty Company is growing, and we have an opportunity for a Policy Services Assistant to join one of the leading providers of insurance protection for the food and beverage industry. This is an entry level position with no prior experience required.

The Policy Services Assistant is responsible for subrogation recoveries, contacting policyholders’claimants’other insurance companies’vendors, conducting claim searches, calculating business income losses, collecting workers compensation deductible payments, and assisting in other miscellaneous matters or clerical functions. This position reports to the Policy Services Supervisor.

Essential Functions

• Assisting the department to research existing claims for potential subrogation recoveries
• Coordinating with outside counsel to request information needed to recover payments
• Identifying subrogation claims within a given state’s statute of limitations
• Requesting documentation from insureds, agents, accountants, or attorneys to calculate business income losses
• Analyzing financial information for trends, anomalies, and completeness for business income losses
• Entering financial information into the business income loss calculation spreadsheets
• Calculating business income losses
• Supporting the Policy Services Department in other clerical type functions pertaining to their job responsibilities
• Performing miscellaneous tasks including but not limited to collecting workers’ compensation deductibles, requesting police reports and conducting media searches
• Responding to inquiries from agents, policyholders, claimants, and employees

• Developing and maintaining good working relationships with agents and their staff members, promoting open channels of communication and cooperation with respect to the Company’s customer service standards and philosophy

• Assisting in bringing escalated issues or complaints to closure through effective negotiation, communication, and problem solving

• Participating in the handling of complex, sensitive, or unusual issues as requested

• Assisting the department with other projects that may be required within the department
• Conducting miscellaneous research as may be requested relative to subrogation investigations
• Assisting in the creation of instruction guides and procedures relative to the Policy Services Department
• Additional duties as assigned

Qualifications

• Associate’s degree or at least 3 years’ experience in the property and casualty insurance industry with strong problem-solving skills
• Proficiency in reading and interpreting financial statements
• Intermediate level proficiency in Microsoft Office including Word, Excel, Outlook, and PowerPoint
• Intermediate level proficiency in word processing, spread sheeting, and presentation skills
• Ability to effectively communicate in both written and verbal form responding to routing inquiries from agents, policyholders, claimants, and employees
• Knowledge of and ability to apply appropriate mathematical functions including, but not limited to calculation of discounts, proportions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to solve practical and non-routine problems and deal with a number of variables where standardization may not exist
• Ability to effectively manage multiple tasks accurately and efficiently