Assistant Vice President, Risk Control Operations

Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Leads a Risk Control team responsible for delivering high-quality, efficient service to internal and external clients across a network of branches. Ensures Sales, Service, Risk Control, and Safety goals are aligned while driving operational excellence, client satisfaction, profitable growth, and talent development.

Directly impacts business outcomes including new business development, client retention, client satisfaction, operating performance, and the continued enhancement of Gallagher’s value proposition. Creates and fosters a culture of accountability, performance, innovation, and continuous improvement.

How you’ll make an impact

Key Responsibilities

Strategic Leadership & Operations

• Provide leadership and oversight for a team of Risk Control professionals and program coordinators, ensuring the consistent delivery of defined service offerings and operational excellence.
• Proactively manage, monitor, and measure team performance through established productivity, quality, and service metrics.
• Lead and drive best practices while identifying opportunities for process improvements, operational efficiencies, and scalable solutions.
• Oversee workload distribution and resource allocation for field associates and coordinators to ensure optimal service delivery and effective utilization of talent.
• Serve as a key escalation point for complex client issues, operational challenges, and personnel matters, providing timely resolution and strategic guidance.

Client Management & Business Development

• Build and maintain strong partnerships with clients, carriers, captive insurance programs, and internal stakeholders.
• Manage relationships with key captive clients and other strategic accounts, addressing operational concerns and developing solutions to support long-term client success.
• Oversee the assessment process for prospective captive members, including scheduling, coordination, and management of Risk Control evaluations.
• Manage captive member contract renewal activities and ensure timely execution of renewal strategies.
• Partner with Sales and Account Management teams to support business development initiatives, participate in sales presentations, and assist with proposal development and client retention efforts.
• Collaborate with Sales, Service, Account Planning, and Claims Advocacy teams to develop cross-functional solutions that enhance client outcomes and drive business growth.

Talent Leadership & Development

• Provide direct leadership for the Risk Control team, including talent acquisition, onboarding, coaching, performance management, development planning, and employee engagement.
• Develop future leaders through mentorship, succession planning, and targeted professional development opportunities.
• Foster a culture of collaboration, accountability, innovation, and continuous learning.

About You

Required:

• Bachelor’s degree with 8+ years’ experience as a safety/risk/loss control consultant in the insurance broker or carrier environments, or as a safety technician/manager in private industry.
• Strong knowledge of federal and state safety codes and standards including OSHA, EPA, and/or DOT requirements.
• Prior experience designing and implementing productivity and Risk Control & Safety Services improvements. Ability to travel and work beyond normally scheduled workweek as necessary.
• Demonstrated leadership experience with the ability to inspire, develop, and l…