Senior UX Designer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary We are seeking a highly skilled and experienced Senior UX Designer to join our dynamic team. As a Senior UX Designer, you will be responsible for leading the user experience design initiatives within the Outreach & Execution product organization. In partnership with cross-functional teams, you will craft innovative solutions that satisfy user needs while advancing business objectives. Your expertise in user-centered design, UX research, interaction design, and information architecture will be essential in shaping the direction of digital experiences across a portfolio that enables visit scheduling, clinician route navigation, and seamless member communications.

This position is a tireless advocate for the end-user and contributes to the continued evolution of our design methods and delivery. This role will be accountable for strong results and will have ample opportunities to make a significant impact on the daily lives of our users and our business.

Roles and responsibilities

• Execute the end-to-end UX design process for your product, from early stage research to implementation and ongoing refinement, ensuring the delivery of high-quality user-centered designs that align with business goals and user needs.
• Conduct generative and evaluative user research, including interviews, surveys, and usability testing, to gain deep insights into user behavior, motivations, and pain points.
• Leverage user research findings to develop an in-depth understanding of user psychology and behaviors and craft user personas, empathy maps, user flows, journey maps, and other artifacts that help inform the design process.
• Collaborate closely with cross-functional teams, including product managers, engineers, and stakeholders, to define project goals, requirements, and timelines.
• Collaborate with engineers to ensure the successful implementation of design solutions and provide guidance on interaction design and front-end development best practices.
• Translate user insights and business requirements into intuitive, engaging, user-centered design solutions, including wireframes, prototypes, and visual designs that effectively communicate design concepts and interactions.
• Advocate for the user and ensure that all design decisions are based on user needs and clearly demonstrate how proposed solutions solve those needs.
• Present design concepts, solutions, strategies, and user research findings to stakeholders, effectively communicating design rationale and incorporating feedback into iterations.
• Follow and contribute to design guidelines, patterns, and best practices to maintain consistency and cohesiveness across our digital products.
• Identify and measure behavioral analytics for your product that tie to product and business goals. Help development teams in implementing the appropriate analytics.
• Track and report on UX metrics that show a clear impact and value to the organization and communicate them effectively.
• Stay up to date with industry trends, emerging technologies, and UX design methodologies, and apply them to continuously improve our design methods, processes, and deliverables.
• Help mentor and guide junior designers, providing feedback and fostering their growth and development.

Required Qualifications

• Minimum 5 years experience in UX, Interaction Design, or Product Design
• Proven experience as a UX designer, driving and delivering design from initial concepts all the way to successful launch, with a strong portfolio showcasing your work.
• 2+ years experience conducting user research and usability testing.
• Strong analytical and problem-solving skills with the ability to translate complex user needs into intuitive and engaging design solutions.
• Experience in UX design tools such as Figma, Sketch, Axure, Invision, or similar software.
• Solid understanding of user-centered design principles and best practices.
• Excellent communication and presentation skills, with the ability to articulate user needs, design concept…