Senior Manager, Product Management - Core Processing

Senior Manager, Product Management - Core Processing

Senior Manager, Product Management (PXDP55)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

The Encore organization in Card Technology+ at Capital One is made up of product; data and business analysts; and program specialists building the next generation of financial products. We are reimagining the lending experience to help tens of millions of customers make smarter financial choices and more easily manage their money. Our industry-leading work involves partnering with engineers to drive innovative development of our platforms and technologies. We are at the center of the entire cardholder lifecycle from opening an account to spending on a card product and participating in a digital experience on the App. Reimagining the lending experience will allow Capital One to more quickly deliver new financial products and develop exceptional customer experiences that change banking for good.

We are seeking a Senior Manager to build real-time, intelligent processing critical to managing accounts and transactions for Capital One’s Card line of business. The ideal candidate will possess a persistent desire to learn both the business and technology, sound problem-solving skills to drive results in undefined problem areas through strong partnerships with a variety of stakeholders, and the ability to mentor and coach other team members. You will demonstrate quick learning agility, drive in-depth discovery, formulate data-backed and principled recommendations, and consistently and proactively identify high-leverage impact to drive results.

Key Responsibilities:

• Build an outcome-based strategy and drive delivery of roadmap focused on core functionality of the Internal Ledger.
• Identify and analyze new use cases and opportunities for managing the Credit Card Account Lifecycle to empower digital customer experience and non-digital services.
• Partner with platform teams on innovation pilots, testing strategies, and new feature rollouts.
• Form strong partnerships with Architecture engineers and Software engineers to solve technical problems.

To succeed at the Senior Manager level, the following competencies and skills are essential:

• Process Engineering and Simplification: Expertise in simplifying and streamlining complex business processes to increase efficiency and scalability.
• Cross-Functional Socialization and Buy-in: Strong partnership skills required to work effectively with partners in Tech, Experience, and Business teams and the ability to socialize the strategy to gain leadership buy-in across a wide spectrum of stakeholders.
• Execution Focus: A strong drive to manage and deliver against an aggressive timeline.
• Have proven experience working in ambiguous spaces with the ability to conduct comprehensive analysis to identify the biggest pain points, define clear success metrics, and present a business case to executive leadership.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 
  • A Bachelor’s or Master’s Degree in a quantitative field (Statistics, Economics, Operations R…