Facilities Manager - UK

About Waystone  

Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.

SUMMARY : As Facilities Manager - UK, you are a key member of the Real Estate & Facilities Team and the first point of contact for the Facilities function in the UK. You will oversee facilities operations across the UK offices and directly manage the UK facilities team, ensuring each team member has clear direction, support and accountability for the effective operation of their assigned office. While local facilities team members retain day-to-day responsibility for their offices, you will maintain oversight to ensure required standards, servicing, Health & Safety, risk controls, compliance documentation, budgets and projects are managed appropriately. Working with the Associate Director and Head of Real Estate & Facilities, you will coordinate UK stakeholders and vendors, support wider business teams where agreed, and provide support to the department ESG Champion on agreed ESG activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Real Estate

• Manage local UK facilities projects assigned by the Chief Product Officer, Country Head, Head of Real Estate & Facilities or Associate Director of Real Estate & Facilities, coordinating the relevant internal stakeholders, local facilities team members and external partners.
• Support UK office moves, fit-outs, integrations, desk moves, seating plans and space utilisation activity, ensuring actions, timelines and practical requirements are clearly coordinated and communicated.
• Maintain proportionate project plans, action trackers and budget updates for assigned initiatives, escalating material risks, issues or decisions where required.
• Support the rollout of agreed initiatives, systems, reports and processes affecting the UK offices.

Health & Safety

• Support the UK facilities teams with Health & Safety activities requested by the Global Health & Safety Pillar Owner, coordinating completion of the required actions and follow-up.
• Help ensure any requested Health & Safety documentation is completed, maintained and escalated appropriately in conjunction with the relevant local facilities team.

ESG (Position Green)

• Support the department ESG Champion with agreed sustainability activities, including Position Green requirements, information gathering, documentation and reporting inputs.
• Coordinate assigned ESG actions with local representatives, tracking progress and following up on outstanding items as required.

Vendor Management and Budget

• Maintain oversight of the monthly UK facilities budget for the London office and send this along with the Leeds and Exeter reports, as provided by your team, to the Associate Director, clearly highlighting material variances, risks, upcoming commitments and approvals required.
• Oversee UK facilities expenditure, project costs, commitments, quotes and invoices against agreed budgets, working with local facilities team members to ensure information is accurate and up to date.
• Manage the UK facilities vendor portfolio and key relationships with vendors, landlords and building management, ensuring clear communication, timely follow-up and consistent service delivery.
• Monitor vendor performance and compliance with contractual obligations and Waystone requirements, addressing service issues and escalating material concerns where necessary.
• Support appropriate procurement and onboarding of UK facilities vendors, seeking value for money and maintaining the required documentation.

General

• Establish, maintain and improve departmental documentation, registers, trackers and governance records.
• Act as the first point of contact for the Facilities team in the UK and directly manage and mentor the UK facilities team, providing clear direction, development support, coordination, prioritisation and consistent oversight of service delivery across the UK offices.
• Actively question methods and processes to improve efficiency, repeatability and standards across the UK facilities function.
• Ensure local facilities team members effectively manage the…