Network Tech, Network Support

Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission lies a passion for digital inclusion and life transformation, offering more than connectivity – we’re dedicated to fostering equality of opportunity through access to essential services. Our culture is built on a foundation of trust and ownership, where our passion for our customers and communities shines through our customer-centric approach. With open and effective communication, we champion a “win together” mindset, celebrating every victory as a step towards a connected and empowered rural America.

Job Profile Summary:

The Commnet Broadband Network Operations Center is a technologically diverse environment focused on monitoring and troubleshooting all aspects of our core and access networks. Technician 2, NOC manages troubleshooting efforts, scheduled maintenance activities. This role will also coordinate with other internal teams to proactively address service degradations on the network. Technicians will be exposed to 10+ technology vendors in support of the network. This role mut be able to pivot quickly, pay attention to the details, learn aggressively, and react with a sense of urgency as required.

Duties and Responsibilities (included but not limited to):

• Monitor the backhaul network for service failures and degradation. This includes fiber, copper, microwave, and T1 circuits.
• Monitor RAN, fixed wireless components and VOIP for service failures and degradation.
• Engage with 3rd party utility providers or other internal business teams to drive ticket resolution SLAs.
• Perform collaborative tier 2 network technical support including ticket entry, service restoral and perform initial troubleshooting to isolate issues related to the network infrastructure, systems, or applications.
• Follow documented entrance criteria to escalate an issue to tier 3 or other internal teams.
• Provide Field Operations support and escalation for site visits ensuring technician safety and site health.
• Engage with Enterprise customers to ensure issues are sufficiently addressed and resolved.
• Participates in the team’s on-call rotation and responds to network incidents outside of regular business hours as required.
• Other duties as assigned.

Required Qualifications:

• Minimum Years Experience: 0 -1 Yrs., no prior related experience required.
• Minimum Education: High School / Trade School or equivalent experience.
• Embody and demonstrate our company values: Foster Trust, Effective Communication, Customer Centricity, Own It, Win Together.
• Must be able to work non-standard shifts, including evenings, overnights, weekends, and holidays.
• Must have a strong ability to multi-task and prioritize competing tasks. Ability to make quick, independent decisions in high pressure situations.
• Strong organizational and communication skills including proficiency with navigating multiple monitors and basic troubleshooting skills.
• Takes ownership of training needs and actively seeks out training opportunities.

Preferred Qualifications:

• Understanding of enterprise networking environments.
• Skill in reading and interpreting documents such as standards, manufacturer specification and policy manuals, blueprints, and geographic maps.
• Experience with basic network tools (ping, nslookup, traceroute, etc.).
• Ability to work in ambiguous situations, using experience and/or documentation, to find solutions to problems.

Compensation & Benefits:

• Compensation is determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
• Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance and 401k.
• Commnet employees have access to an Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness.

**A Note to Agencies**…