Manager, TSG Product Management

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009.

Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

At the heart of Bain’s Digital Workplace Experience team is the drive to transform how we work. The team’s mission is to construct an AI-powered workplace that delivers a flexible, connected, intelligent and equitable day-to-day technology experience to a diverse set of Bain and client teams, empowering them to do their best work and drive innovative client results. We believe that technology can be a competitive advantage, and seek to drive innovative experiences, pushing the boundaries of what is possible in the modern workplace.

Focused on innovation, employees in this group:

• Unlock AI-Powered Efficiency: Infuse AI across all experiences, managing market-leading AI tools and generative AI assistants, to enhance efficiency and deliver personalized, scalable solutions for Bain’s diverse teams.

• Build intuitive experiences: Remove friction and increase productivity by building intuitive and integrated technology experiences that power your daily work.

• Champion Hybrid Work: Build seamless, secure solutions for flexible, productive work—whether in the office or remotely.

• Protect Our Digital World: Safeguard Bain’s data while ensuring our tools are intuitive and accessible.

• Lay the Foundation for the Future: Create the infrastructure that powers innovation and drives the firm forward.

WHERE YOU’LL FIT WITHIN THE TEAM

Bain’s Digital Workplace Experience team is comprised of Product and Engineering teams that together form cross-functional, agile product teams mapped to key capabilities. These capabilities include: AI assistants, Content Creation, Data & Analytics, Team Collaboration, Conferencing, Enterprise Communication and Device experiences. Each of these capabilities are driven by Product Owners, with dedicated engineering team members to help drive differentiated experiences at scale. We are fully integrated with Bain’s strategy, setting new standards for ways of working in the management consulting industry.

WHAT YOU’LL DO

You will, as the Manager, be responsible for envisioning, implementing, and adopting features/functionality related to Bain’s AI Assistant product stack. This role will focus on infusing AI assistant capabilities into the case lifecycle, delivering a re-imagined, AI-powered client delivery experience. This role represents the ‘voice of the customer,’ maintaining and prioritizing the AI product backlog to ensure that everyone is working on tasks that maximize business value and deliver the most impactful AI tools to all customers, particularly Bain’s consulting teams.

Product Planning & Stakeholder Engagement (50%)

• You will distill high-level roadmap set by the Product Manager into a clear and actionable sequence of work, with a specific focus on AI product stack management.
• You will ensure continuous communication with key stakeholders, including consulting teams, to align the AI product stack with the firm’s priorities and rapidly changing consulting needs.
• You will research and define the customer segments served by the AI product(s), with a particular focus on Bain’s consulting population.
• You will measure customer value/business outcomes through pilots, surveys, sprint reviews, KPI metrics, etc., to ensure the AI product fulfills its vision and rapidly adapts the roadmap to match evolving needs.
• You will create and execute end-user communication, marketing, and training strategies for AI products, rapidly adapting based on feedback.
• You will work closely with other Product Owners across TSG to drive synergies in AI tools with the goal of reducing friction for end users, particularly consultants.

Product Delivery (40%)

• You will motivate and inspire product teams by conveying the produ…