Senior Strategic Customer Success Manager

Senior Strategic Customer Success Manager

Location: London (Hybrid – 3 days in office, 2 days remote)

We’re partnering with a fast-growing global technology company that is transforming international commerce. They are looking for an experienced Senior Strategic Customer Success Manager to manage and grow relationships with some of their largest enterprise customers.

This is a highly strategic role where you’ll act as a trusted advisor to senior stakeholders, helping global brands maximise performance, identify commercial opportunities, and achieve measurable business growth.

What you’ll be doing

• Manage a portfolio of high-value enterprise customers.
• Build trusted relationships with senior and C-level stakeholders.
• Deliver strategic business reviews and performance insights.
• Identify opportunities for account growth through expansion, upsell and cross-sell.
• Collaborate with Product, Operations, Engineering, Payments and other internal teams to deliver exceptional customer outcomes.
• Analyse performance data and provide commercially focused recommendations.
• Proactively identify risks and implement mitigation plans.
• Support customers operating across multiple international markets.

What we’re looking for

• 4+ years’ experience in Customer Success, Strategic Account Management or Enterprise Account Management.
• Experience managing large enterprise customers in complex B2B environments.
• Background in SaaS, eCommerce, Payments, Logistics or similar technology sectors is highly desirable.
• Strong commercial mindset with experience growing existing customer revenue.
• Excellent stakeholder management skills, including engagement with senior executives.
• Strong analytical and presentation skills.
• Ability to manage multiple priorities across cross-functional teams.
• Comfortable working with global customers across different time zones.

What’s on offer

• Opportunity to work with globally recognised enterprise brands.
• High-impact, strategic customer-facing role.
• Collaborative international team.
• Hybrid working in London.
• Excellent career progression within a rapidly growing technology business.

Please note: Applicants must already have the right to work in the UK, as visa sponsorship is not available for this position.