Customer Service/HR Associate (Bilingual Spanish) | Contract

** This role requires candidates to be within commutable distance to Tampa (1x per month) **

Your New Company

Our client is a well-established hospitality group with thousands of employees across the United States. They are committed to delivering outstanding employee support and are seeking customer-focused professionals to join their HR Shared Services team.

Your New Role

As an HR Associate, you will be the first point of contact for employees seeking support across HR, payroll, benefits, and general employment-related queries. Working in a high-volume, contact center-style environment, you will spend most of your day on the phone helping frontline employees navigate processes, answer questions, and resolve issues.

This is a temp-to-perm opportunity and offers the chance to build HR experience while developing expertise in employee support, case management, and HR service delivery. While you will handle a broad range of inquiries, more complex employee relations matters will be escalated to specialist teams.

What You Will Need to Succeed

• Fluent in both Spanish and English (written and verbal communication)
• Experience in a customer service, contact center, help desk, support center, banking, retail, hospitality, or similar high-volume environment
• Ability to remain calm, professional, and composed when handling difficult or emotional conversations
• Strong technical aptitude with the ability to guide people through systems and processes over the phone
• Comfortable working in a role that involves significant phone-based interaction throughout the day
• Excellent communication, problem-solving, and listening skills
• Prior exposure to HR, payroll, benefits, or employee support environments is beneficial but not required

What You Will Get in Return

This is an excellent opportunity to join a collaborative team that provides comprehensive training and support. You’ll gain valuable HR experience, develop transferable employee services skills, and have the opportunity to convert into a permanent position based on performance.

What You Will Need to Do Now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.