Bilingual Call Center Customer Service Representative - Healthcare - Eligibility & Claims

Job description

Healthcare Concierge Customer Service Representative

Transparent Health Group is a rapidly growing healthcare benefit services company that provides the services and technology necessary to make complex health plans work for its members. We ensure employers and their employees have the information they need to make informed decisions about their healthcare benefits. Our goal is to eliminate surprises in our members’ healthcare coverage!

Why Work with Us

• Employer-sponsored health insurance is available on the first day of employment, covering medical, Dental, and Vision Benefits.
• 100% remote, work-from-home position.Monday-Friday position, no weekends!
• 3 weeks of PTO plus 8 paid company holidays
• In-depth training program to ensure success in your position
• Fast-growing company with opportunities for advancement
• Supportive team-based workplace
• Our family values mean we are committed to a real living wage, with meaningful benefits

Position Overview

The Call Center Concierge answers phones promptly and professionally and is responsible for providing eligibility, benefits, claim status, etc. The ideal candidate has strong health insurance customer service and communication skills, with the ability to work efficiently in a fast-paced environment.

• Heavy inbound call volume from Providers
• Confirm benefits and eligibility
• Respond to Claim Inquiries via phone and email

Experience and Skills Required to Succeed

• Successful experience at a health insurance call center
• Ability to read and understand Benefit Overviews
• Strong knowledge of Explanation of Benefits (EOBs)
• Strong computer and technical skills
• Strong communication skills
• Must possess a high level of organization, reliability, and attention to detail

Work from home requirements

• Quiet and private home working environment
• Reliable high-speed Internet access is required

Bilingual is a plus! English with Spanish, Chinese, Mandarin, Russian, etc.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour day shift
• Monday to Friday

Experience:

• Call Center/Heavy Phone: 1 year (Required)
• Medical Insurance: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: Remote

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program

Education:

• High school or equivalent (Required)

Experience:

• Insurance Customer Service: 1 year (Required)
• Call center: 1 year (Required)
• Claims Inquiry: 1 year (Required)
• Health Insurance: 1 year (Required)

Language:

• Spanish (Preferred)
• Mandarin (Preferred)

Work Location: Remote