Office Admin & Customer Service (Hybrid Remote)

About BBK Pest Control

Since 2017, BBK Pest Control has served Dallas homes, apartment communities and businesses with a simple approach: do the job right, and treat people well. We’re a small, close-knit team that would rather do great work for the customers we have than grow too fast.

We’re looking for a dependable, warm and organized Office Admin to be the friendly voice of BBK. No pest control experience needed.

What You’ll Be Doing

Most of your day is spent with customers: phone first, then voicemail and text. You’ll be:

• Answering calls from new and current customers, sharing our standard prices, and booking and confirming appointments
• Calling new inbound leads , logging them in our scheduling system, and following up
• Checking in with new customers after their first service and providing us with feedback on what we can improve
• Keeping the schedule running: fitting visits into technicians’ routes, rescheduling for weather, and preparing weekly schedules for the apartment communities we serve
• Handling billing follow-up: matching payments to invoices, making deposits, and kindly following up on unpaid balances
• Keeping office records organized: supplies, vehicle maintenance scheduling, compliance paperwork, the owner’s calendar and our shared inboxes
• Managing our automated customer messages, working alongside AI tools that draft messages for you to review and send

What Matters to Us

How you work and how you treat people matter just as much as your skills. We look for people who:

• Make every caller feel heard, whether they’re a new homeowner with ants or a property manager with a long list of units needing attention
• Are honest and dependable, do what they say they’ll do, and close the loop without being reminded
• Pay attention to details: names, numbers, dates and dollars
• Keep customer and company information private

Requirements

• Live in the Dallas area. This role is mostly remote, with occasional in-person meetings around Dallas.
• Fluent, professional English, spoken and written. Spanish is a strong plus.
• At least 1 year of experience in customer service, scheduling, front desk, or office administration
• Comfortable on the phone all day, with computers and Google Workspace (Gmail, Calendar, Docs, Sheets), and with handling confidential information
• A quiet, reliable place to work from home with dependable internet, and reliable transportation for occasional in-person tasks around Dallas
• Ability to pass a pre-employment background check
• Ability to work a full-time, 40-hour-per-week schedule, Monday through Friday

Training

Your first few weeks are focused on training. You’ll learn our services, clients, our call guide, and our processes. You’ll work closely with our Business Development Manager and owner to improve the experience we offer to our clients.

Pay & Benefits

• $18.00 – $22.00 per hour, based on experience
• Full-time, 40-hour workweek
• Up to 16 paid days off per year through PTO accrual, in addition to paid holidays
• Company laptop provided
• Mostly remote work
• No weekends or holidays
• A company culture that values work-life balance, with overtime kept rare

Interested? There’s One Important Step.

Since this role is all about the phone, we ask every candidate to call (469) 554-9550 and leave a short voicemail answering two quick questions. No script needed: we just want to hear how you’d sound to our customers. Please use the name you applied under so we can match your voicemail to your application. Applications without a voicemail won’t be considered. If calling isn’t possible, let us know in your application.

BBK Pest Control is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off

Work Location: Hybrid remote in Dallas, TX 75229