Scheduling Assistant

Company overview: Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including afterhours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.

Job Title: Scheduling Assistant

Purpose/Summary: We are seeking a proactive and detail-oriented Scheduling Assistant to assist with provider scheduling across our After-Hours Telehealth. This role is critical to ensuring consistent coverage, optimal provider utilization, and seamless care delivery for patients within our AHTH network.

Key Responsibilities:

• Work with AHTH Operations Management and Scheduling Manager to develop and manage provider schedules for After-Hours Telehealth (evenings, weekends, holidays).
• Maintain real-time scheduling calendars and make adjustments proactively to address provider availability, PTO, and unexpected callouts at direction of Scheduling Manager.
• Partner with leadership to forecast staffing needs based on patient volume trends, new client onboarding, or expanded service areas.
• Coordinate with Scheduling Manager, credentialing, HR, and operations teams to ensure providers are scheduled only in licensed and compliant states.
• Monitor and report on schedule adherence, provider utilization, and coverage gaps; implement solutions to reduce missed opportunities.
• Utilize scheduling software and internal platforms to maintain accurate, up-to-date records.
• Any task related to the successful implementation of AHTH schedule that may require adjusted hours, research, and cross department collaboration.

Qualifications:

• 1+ years of experience in healthcare scheduling, preferably in telehealth, behavioral health, or multi-site care environments.
• Strong understanding or ability to learn details of provider licensure, collaboration rules, and scheduling compliance across multiple states.
• Excellent organizational skills and attention to detail with the ability to manage competing priorities.
• Strong communication and collaboration skills across clinical, operational, and administrative teams.
• Strong communication and team building skills to create rapport with providers.
• Proficiency in Excel and ability to learn other software platforms.

Working conditions:

A designated, secure, and private home workspace is required for this remote role to ensure compliance with HIPAA and company privacy and security policies. This workspace must support confidential patient communications and prevent unauthorized access to protected health information. Typing is required and you will be required to use Company approved virtual technology to visualize coworkers. A personally owned computer used for this role must meet all company-mandated security and encryption requirements as defined by the IT team. Company-provided security software, including platforms for patient video consultations, may need to be installed to ensure the device remains compliant with organizational data protection standards. Periods of prolonged sitting or standing can be expected.

Compensation: $16-$18 per hour. Compensation is determined based on market range, experience, skills, education, and qualifications.

We offer a comprehensive and competitive benefits package to support our employees, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays and Floating Holidays
• Flexible Work Arrangements and Remote Work Options

Summary: Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you start ASAP?

Experience:

• Healthcare scheduling: 1 year (Required)
• Schedule management: 1 year (Required)
• Telehealth scheduling: 1 year (Preferred)

Work Location: Remote