Staff Product Designer, Product Infrastructure

About The Company Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system’s controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

Design at Valon Design at Valon goes beyond creating products. We’re rebuilding trust in the mortgage industry by simplifying the complex, empowering users to make confident decisions, and delivering peace of mind. We create transparency for homeowners and provide scalable, efficient tools for servicers, setting new standards that improve user experiences and business efficiency.

Your application requires a portfolio for consideration. About The Role We’re seeking a Staff Product Designer to lead end-to-end design for our Product Infrastructure team. This team is responsible for building the core foundations that will transform Valon’s in-house mortgage servicing platform into a scalable, flexible SaaS product for any servicer. Your work will empower other product teams to move faster and with greater quality, driving critical impact on Valon’s business. You’ll partner closely with cross-functional stakeholders to untangle complex problems and deliver elegant, user-centered solutions.

This role is for someone who excels in execution, thrives in ambiguity, moves with urgency, and leads by example.

Responsibilities

• Lead end-to-end design of foundational platform capabilities, reusable patterns, and our design system, enhancing usability and accelerating product development across the organization.
• Contribute to product strategy, bringing a strong user-centered perspective and helping the team identify the most important initiatives to work on and why.
• Drive deep user understanding through quantitative and qualitative research—serving the needs of mortgage servicing operators, deployment strategists, and technical teams alike.
• Partner closely with cross-functional partners and other internal product teams to identify shared requirements and deliver generalized tools and systems that solve for broad use cases, reduce redundancy, and promote consistency.
• Mentor designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft.

Qualities We Value on the Design Team

• User Empathy and Advocacy: Deep understanding of user needs and ability to represent those needs in every design decision.
• Strong Communication and Collaboration: Can articulate design decisions and collaborate effectively with cross-functional teams.
• Critical Thinking and Thought Partnership: Provide thoughtful input on product and design strategy, focusing on long-term impact.
• Humble and Growth-Oriented Mindset: Continuously seeking ways to improve and contribute to team success.
• Balanced Approach: Cares about the big picture but executes with precision in design details.
• Startup Mindset: I am excited to work in a fast-paced, evolving startup environment.

Required Background

• 3+ years of product design experience, preferably in a D2C fintech environment.
• A portfolio showcasing strong design fundamentals, systems thinking, and a user-centered approach to solving complex problems.
• Track record of shipping and iterating on end-to-end product experiences, from concept to launch and beyond.
• Ability to navigate ambiguity with confidence, bringing clarity and structure to evolving product spaces.
• Excellent communication and organizational skills, with a collaborative mindset and attention to detail.

Bonus Points For

• Familiarity with LLM/Generative AI tools.
• E…