Customer Service Representative - Hybrid

Join Our Dynamic Team!

Are you passionate about helping others and providing exceptional customer service? We’re looking for Customer Service Representatives – Non-Emergency Medical Transportation (NEMT) to become part of our growing team. You’ll be the friendly, compassionate voice that helps members access the care they need — all while developing a rewarding career in a supportive environment.

Apply Today:
Don’t miss this opportunity to grow professionally while making a real difference. Apply now through the following link: bit.ly/4avE1dl

What You’ll Do:

• Handle incoming calls with professionalism, empathy, and patience.
• Schedule and coordinate transportation services with accuracy and care.
• Follow client protocols and comply with all local, state, and federal guidelines.
• Accurately update and maintain trip information in our system.
• Communicate effectively with members, providers, and healthcare facilities.
• Stay calm under pressure and resolve issues with confidence.
• Meet performance goals while keeping customer satisfaction as your top priority.

What We Offer:

• Permanent Employment – Build a stable, rewarding career.
• Fully Paid Training – We set you up for success from day one.
• Incentive Program – Earn rewards for achieving performance goals.
• Recruitment Bonus – $200 after 3 months of employment.
• Signing Bonus – $100 when you join our team.
• Growth Opportunities – Advance in a company that recognizes your potential.
• Christmas Bonus – Celebrate the season with us!
• 40-Hour Workweek – Enjoy balance and consistency.
• Vacation & Sick Leave Accrual – Prioritize your well-being.
• Supportive Work Environment – Work with a team that feels like family.
• Hybrid Option – After meeting performance goals, you may qualify for a hybrid (remote + on-site) schedule.

What You Bring to the Table:

• Excellent verbal and written communication skills in both English and Spanish.
• A natural problem-solver with empathy and patience.
• Ability to multitask and stay organized under pressure.
• Comfortable navigating multiple apps and digital tools.
• Passionate about helping others and creating positive experiences.
• Commitment to full attendance during 5–8 weeks of paid training.
• Previous experience in customer service or healthcare support (preferred).

Requirements:

• Must be 18 years or older.
• Bilingual (English & Spanish) required.
• Ability to work with empathy toward elderly or chronically ill clients.
• Must successfully pass a background check.
• Available to work on-site at our San Juan offices.
• Hours of operation: Monday–Sunday, 10:00 AM–9:00 PM (varied schedules).

Be part of a team that values your voice, your growth, and your impact. Apply today and start your next chapter with us!

Pay: $12.00 per hour

Benefits:

• Paid time off
• Parental leave
• Referral program
• Work from home

Work Location: Hybrid remote in San Juan, PR 00926