Customer Service Manager

Overview

We are seeking an energetic and dedicated Customer Service Manager to lead our customer service team and ensure an exceptional experience for all clients. In this pivotal role, you will oversee daily operations, manage team performance, and implement strategies to enhance customer satisfaction. Your leadership will drive a positive environment that fosters teamwork, efficiency, and continuous improvement. This position offers an exciting opportunity to influence service quality and operational excellence across our retail or service-oriented locations.

Responsibilities

• Lead, motivate, and supervise the customer service team to deliver outstanding support and solutions.
• Develop and implement training programs focused on employee orientation, product knowledge, and customer engagement techniques.
• Manage scheduling, shift management, and workflow to ensure optimal coverage during operating hours.
• Oversee inventory management, stock control, and merchandising efforts to align with sales goals.
• Handle escalated customer inquiries or complaints with professionalism, employing negotiation skills to resolve issues effectively.
• Collaborate with purchasing, marketing, and operations teams to optimize store performance and sales strategies.
• Monitor key performance indicators (KPIs) such as sales management metrics, customer satisfaction scores, and employee productivity.

Qualifications

• Proven experience in retail management or customer service leadership roles with supervising or managerial responsibilities.
• Strong communication skills with the ability to lead teams through managerial communication techniques.
• Demonstrated expertise in retail sales, inventory control, POS systems, cash handling, and cashiering procedures.
• Knowledge of recruiting, interviewing, onboarding new employees, and conducting training & development sessions.
• Multilingual or bilingual abilities are highly desirable to serve diverse customer bases effectively.
• Familiarity with retail industry sales team management experience including sales management, pricing strategies, and merchandising.
• Basic math skills for cash handling, bookkeeping, payroll processing, budgeting, and operational calculations.
• Experience with wireless sales or grocery store operations is a plus but not required.

Join us as a Customer Service Manager where your leadership will shape memorable customer experiences while advancing your career in a dynamic environment! We value proactive problem-solving, organizational skills, time management expertise, and a passion for delivering top-tier service every day.

Pay: $52,800.00 - $63,700.00 per year

Work Location: Remote