Sr. Office Assistant

Description THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

THE OPPORTUNITY Under general supervision, performs advanced and specialized clerical work of above average difficulty and complexity in areas such as legal documents, personnel functions, insurance claims, contracts, proposals, treatment authorization forms, and program eligibility forms; may serve as a lead worker over a group of office support staff; and performs related duties as assigned.

The Selected Candidate Will Have The Opportunity To

• Lead direction and training to a small group of office support staff; organize, assign, and monitor subordinates’ work; sets priorities and provide guidance and training based on established policies and procedures; follow up to ensure appropriate completion of assigned work.
• Provide input into employee performance, selection and other personnel decisions.
• Perform advanced and specialized office support work which typically requires some specialized subject matter knowledge, including interpretation and/or explanation of program policies and procedures as well as coordination of detailed or specialized office activities related to the department to which assigned.
• Provide specialized department information, including detailed program-specific information, to County executives, managers, clients, outside agencies, and others; search for, receive, and explain complex rules, regulations, policies, procedures, and technical office operations; explain external laws, regulations, ordinances, and policies as they relate to clerical/technical/office functions.
• Assist clients in completing complex forms for the purpose of documenting specialized program-related information; provide advanced customer service in a calm, helpful, and effective manner.
• Research, compile, maintain, and process statistical, financial, and/or other numerical data to support specialized office functions; create spreadsheets, logs, and other clerical tools to assist with maintaining information.
• Perform the more difficult and specialized clerical tasks related to personnel, payroll, budgetary, purchasing, inventory, and other departmental administrative functions; complete special tasks and projects that require substantial independent judgment and time management.
• Maintain routine accounts payable/receivable and billing records, applying knowledge of specialized program requirements; maintain standard ledgers and account records; enter data into worksheets; match invoices with orders, review and verify for completeness, accuracy, and consistency; compute, collect, and receipt monies and fees, including large sums; perform routine account adjustments within limits of authority; compile information and prepare reports for budget purposes.
• Perform routine clerical case management duties, apply advanced knowledge of administrative, legal, financial, and/or program-related requirements; research, review, and resolve complex documentation problems; determine, maintain, and track case information and status; identify needed documents and proactively takes required actions; contact and meets with clients, victims, parolees, and others to obtain forms/documents, arrange payments/services, and otherwise help them meet obligations; coordinate case administrative activities with managers, professional staff, and/or other work units as appropriate.
• Perform a variety of clerical medical records duties, provide for intake and registration of patients; interview patients to obtain medical information and appropriate documentation required to open patient charts; transcribe patient information histories, physical examination notes, and related patient medical information containing specialized medical terminology; and review financial and insurance status of patient; explain treatment costs and methods of payment; perform pe…