Insurance Customer Service Representative

Job Title: Customer Service Representative

Key Responsibilities

• Assist customers with navigating products and platforms via phone and email
• Facilitate the claims submission and review process on a daily, weekly, monthly basis
• Defend the integrity of our programs through mindful and intuitive underwriting
• Engage with technology-focused projects, reporting issues or suggestions to product development team

Attitude and Attributes

• Excellent multi-tasking skills: Ability to shift mindset and priorities in a fast paced environment
• Prefers a small company, team oriented culture
• Problem solver and results driven, you can think quickly on your feet
• Comfort with being a decision maker
• The willingness to learn and help
• Customer focused attitude: composure, resilience and flexibility with customer needs

Why Work at CPH Insurance?

If you have what it takes, these are just a few of the perks you can expect:

• Great Company culture – work alongside great people, doing great things
• Opportunity to own your career advancement based on your performance
• Competitive compensation package
• Comfortable loft office space in Chicago’s Printers Row
• Great benefits package including: Health Insurance, 401k, Dental Insurance, Vision Insurance, catered lunch
• Casual atmosphere complete with a casual dress code

Qualifications

• License in Property & Casualty Insurance (preferred)
• Bachelor’s Degree
• Ability to work in the office in downtown Chicago

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Language:

• Spanish (Preferred)

License/Certification:

• Property & Casualty License (Preferred)

Ability to Commute:

• Chicago, IL 60605 (Required)

Work Location: Hybrid remote in Chicago, IL 60605