Part-Time Admin / Customer Service Assistant

Part-Time Admin / Customer Service Assistant

Job Summary

We are looking for a reliable, organized, and professional part-time admin assistant to help with customer service, phone calls, payment follow-up, account updates, and general administrative support for local small business operations.

This is primarily a phone-based and computer-based position. The right person should be comfortable answering calls, returning voicemails, helping customers with payments, updating account information, making follow-up calls, and following written processes.

This is not a high-pressure sales role. It is mainly an administrative, customer service, payment follow-up, and account support position.

Main Responsibilities

Responsibilities may include:

• Answering incoming phone calls from current and prospective customers
• Returning missed calls and voicemails in a timely manner
• Helping prospective customers with availability, pricing, account setup, and basic questions
• Assisting current customers with account balances, payments, access questions, move-out questions, late fees, autopay, and general account questions
• Making follow-up calls to customers with past-due balances
• Helping customers make payments over the phone or online
• Updating expired, declined, or outdated payment methods
• Assisting customers with recurring billing or autopay setup
• Updating customer contact information, including phone numbers, email addresses, and mailing addresses
• Adding clear notes to customer accounts after important calls, payments, follow-up attempts, or account updates
• Documenting customer conversations and follow-up items
• Using business software to look up customer accounts, check balances, review past-due accounts, take payments, and update customer information
• Using the business phone system to answer calls, make outgoing calls, return voicemails, and possibly send or receive business text messages

Ideal Candidate

The ideal person is:

• Professional and friendly on the phone
• Organized and detail-oriented
• Comfortable using basic software
• Able to follow written processes
• Calm when speaking with frustrated customers
• Comfortable making payment follow-up calls
• Good at taking accurate notes
• Dependable and responsive
• Able to work independently
• Willing to ask questions when something is unclear
• Able to recognize when an issue should be escalated

Requirements

• Must own a reliable computer and smartphone
• Must have reliable internet access
• Must be comfortable working remotely the majority of the time
• Prior customer service, administrative, collections, office, or phone experience preferred
• Comfortable using a computer and learning new software
• Strong communication skills
• Good attention to detail
• Ability to handle repetitive tasks consistently
• Ability to maintain professionalism with customers

Position Type

Part-time

This position will be remote the majority of the time. The candidate will need to work from their own computer and smartphone while using the business phone system and software provided.

Flexible hours may be available, but calls, voicemails, customer follow-ups, payments, and account updates need to be handled consistently during agreed-upon working times.

Work Focus

This position is focused on:

• Customer communication
• Customer service
• Payment follow-up
• Payment assistance
• Account updates
• Notes and documentation
• Basic administrative support

Training and written processes will be provided.

Pay: From $20.00 per hour

Work Location: Remote