Client Solutions Manager

Client Solutions Manager

Location: Flexible, with regular travel across UK
Salary: £basic plus car allowance

The role

As Client Solutions Manager, you’ll be fully embedded within a major client account, leading the delivery of an outstanding recruitment and workforce solution. You’ll own the account strategy, bring the team with you, and be the person the client trusts to get things done.

What you will be doing

• Owning the account strategy and inspiring the team to deliver against it
• Making sure every contractual commitment, SLA and KPI is met or exceeded
• Building strong, collaborative relationships with client stakeholders, suppliers, candidates and workers
• Acting as the escalation point for client queries and issues, and seeing them through to resolution
• Attending client and account review meetings across the UK as the subject matter expert
• Directly managing high-profile vacancies and working with supply chain partners to fill them
• Working side by side with the delivery team to keep fulfilment and service on track
• Running regular service level reviews and taking corrective action where needed
• Owning client-specific operational manuals, rate cards and job catalogues, and briefing the team on any changes
• Managing workforce extensions and making sure assignments and contracts are updated
• Overseeing quality, compliance and health and safety, including incident and accident investigations
• Reviewing team activity weekly and acting on what you find
• Monitoring account performance and the P&L against budget and forecast each month
• Contributing to financial planning and reforecasting, and agreeing corrective actions with the Client Services Director
• Providing a monthly operational performance summary
• Supporting cash collection and debt management
• Owning and delivering the balanced scorecard
• Sharing client and stakeholder insight so the service keeps evolving
• Supporting tenders and proposals, and representing us at networking events where needed
• Sharing best practice across the wider business

Travel and working pattern

This is a customer facing role, so you’ll spend time out and about with the client.

• Driving is essential. You’ll need a full driving licence and access to a car. A car allowance is provided.
• Site visits: regularly weekly
• Client meetings: Quarterly in Manchester, Birmingham or London
• Hybrid working: we’re open to considering candidates from a range of locations as long as you can travel as required UK wide

What you’ll bring

• Managed service provider (MSP) and/or staffing experience
• Experience leading a team within an account or for a customer
• A proven track record in customer engagement, delivery and growth
• P&L management experience
• A full driving licence and access to a car

About Us

Vertage is the global brand uniting the former Impellam Group and HeadFirst Group, bringing together a portfolio of specialist talent and workforce solutions companies. At Vertage, you work at the intersection of people and AI, helping organisations around the world move faster with plenty of room to grow yourself along the way.