Platform Engineer (Node.js & DevOps)

About us

OneReach.ai builds conversational AI and automation tools that help organizations improve how they communicate and operate. Founded by Robb Wilson, author of Age of Invisible Machines, the company focuses on practical, human-centered automation for real business use cases.

Our no-code/low-code platform enables teams to design and manage AI-driven workflows, virtual assistants, and system integrations across channels. Customers use the platform to automate processes, personalize interactions, and connect existing enterprise tools - reducing manual work and improving efficiency at scale.

Position Overview

We are looking for a Platform Engineer with a strong DevOps background (AWS) and experience in voice technologies to join our growing team. This role bridges infrastructure, backend development, and voice integration, supporting critical systems and client-facing solutions.

You’ll work closely with engineering leadership and cross-functional teams to maintain and expand our infrastructure, contribute to voice-enabled products, and ensure system reliability. This position is ideal for someone who is both hands-on and proactive, comfortable owning their day-to-day priorities while collaborating closely with distributed teams.

What You’ll Do

• Maintain and improve core infrastructure supporting production systems.
• Build, maintain, and optimize CI/CD pipelines.
• Support and implement voice integration solutions across products.
• Collaborate with engineering and product teams to prioritize and execute infrastructure and development work.
• Monitor systems, respond to alerts, and troubleshoot critical infrastructure issues.
• Manage and prioritize a backlog of infrastructure and integration tasks across multiple teams.
• Assist with client integrations, including configuration and deployment of technical solutions.
• Contribute to high-availability, scalable, and fault-tolerant system design.
• Work closely with distributed teams (including international DevOps teams) to extend coverage across time zones.
• Participate in regular syncs, standups, and planning sessions.

Requirements

• Strong proficiency in JavaScript / TypeScript and backend development (Node.js).
• Experience with databases (PostgreSQL, DynamoDB, MongoDB, Redis).
• Strong understanding of backend architecture (microservices, event-driven, serverless).
• DevOps background with hands-on infrastructure experience.
• Experience with AWS services (e.g., VPC, S3, EC2, Lambda, ECS/EKS, CloudWatch, Route53).
• Experience with Infrastructure as Code tools (Terraform, CloudFormation, or CDK).
• Experience with Docker and containerized environments.
• Ability to troubleshoot and respond to production issues under pressure.
• Strong communication skills and ability to collaborate across teams.
• Fluent English.

Nice to Have

• Experience working with voice technologies or voice-enabled systems.
• Experience with Kubernetes (EKS, GKE, K3s).
• Experience with tools like ArgoCD or Kubernetes Operators.
• Familiarity with multi-cloud environments (AWS, Azure, GCP).
• Experience with AWS DevOps tools (CodePipeline, CodeBuild, CodeDeploy, Systems Manager, etc.).
• AWS certifications (Developer, Solutions Architect, DevOps Engineer) or Kubernetes certifications (CKAD).
• Experience with AWS Bedrock or other AI/voice-related services.

Why Join OneReach.ai

• Shape the future of automation: Contribute to a world-class platform that’s redefining how organizations design, deploy, and scale automation.
• Work with global experts: Collaborate daily with a distributed team of innovators in conversational AI, automation, and user experience.
• Enjoy a flexible, remote or hybrid work culture with opportunities for professional growth and development.

Additional Details

OneReach Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

The expected base salary range for this position is 145,000 – 165,000 USD/Gross annually. Actual starting pay depends on factors including work location, relevant experience, and skill level. …