Customer & Operations Manager – Halite Salts

Halite Salts supplies water softener salt to households and trade customers across the UK, selling through our own Shopify store, Amazon and trade accounts. We’re looking for an organised, hands-on person to run our day-to-day operations: customers, orders, stock, suppliers and the admin that ties them together. Full-time, hybrid, and every Friday afternoon is yours.

The role at a glance

Hours Location Salary Perks Contract Full-time, Monday to Friday, 9:00–17:00, finishing at 13:00 every Friday Hybrid: 2–3 days a week in our [location] office, the rest from home £26,000, rising to £28,000 after a successful 6 month review, plus a half-yearly performance bonus Half-day Fridays, all year round; hybrid working; performance bonus Permanent, full-time employee Reports to The operations lead, working closely with the owner.

What you’ll do

Customer service Handle customer queries from Shopify, Amazon, email and phone, replying within 1 working day Page 1 of 3Customer & Operations Manager – Halite Salts Resolve order problems (missing, late, damaged, wrong items) with the warehouse and courier Encourage repeat business through subscriptions, standing orders and reviews Trade accounts Take over new trade accounts from our sales team and look after them from then on Raise invoices in Xero, send orders to the warehouse and chase payment Keep in regular contact with every trade account Stock, suppliers and logistics Monitor stock levels and raise purchase orders with our supplier Track incoming deliveries and book them into our warehouse (3PL) Be the main contact for the supplier, warehouse and courier, and sort out day-to-day issues Check supplier, warehouse and courier invoices before they’re paid Admin and reporting Process purchase invoices through Briefcase and Xero Keep order, stock and customer records up to date Send a short weekly report on service, stock and trade accounts Customer emails Help put together our weekly customer email and manage Mailchimp What we’re looking for Essential 3+ years in operations, sales administration, customer service or account management, ideally in e-commerce or wholesale Very organised: you can juggle customers, orders and suppliers without things slipping Confident with numbers: invoices, purchase orders, stock levels Confident with software’s and inventory management systems Clear, friendly communicator on the phone and in writing Comfortable working on your own from a weekly plan, and taking ownership Nice to have Page 2 of 3Customer & Operations Manager – Halite Salts Experience with Shopify, Amazon Seller Central, Xero or Mailchimp Experience working with a 3PL warehouse or courier accounts Purchasing or stock control experience.

Pay: £26,000.00-£28,000.00 per year

Work Location: Hybrid remote in London EC1V